I think it would help if they said 1 Groupon or wagjag per family, then we could actually upsell! The way it is, they can buy 2, come in twice and what need do they have for anything I have to offer? I think the outreach $50 CD is a great way to upsell but many people know they can get something free again tomorrow by finding the bear or whatever...so they just take advantage of it! It does make it hard when associates aren't on the same page. And you are right, 20 hours of training isn't going to have these new associates ready!! We know we weren't ready after 40, so how are they going to feel with 20? I feel bad for them, and for the customers they are going to shoot!! We all have to learn somehow, but usually after more training!
