Yorkshire Building Society Selects Impact 360 for Retail Financial Services Solution, Extending Its Investment in Verint Witness Actionable Solutions Technology
Building Society to Deploy Workforce Management Solution to Assess Branch Improvements for Enhanced Member Services
MELVILLE, N.Y. & LONDON, Oct 14, 2008 (BUSINESS WIRE) -- Verint Systems Inc. today announced that Yorkshire Building Society has selected its Impact 360(R) for Retail Financial Services from Verint(R) Witness Actionable Solutions(TM), in partnership with Sabio, an innovative contact center company and Verint partner. This investment in the company's workforce optimization technology, which is being deployed as a Managed Services solution, complements the existing Impact 360 contact center solutions that Yorkshire Building Society already uses.
With a reputation of providing excellent member service and being cost effective at the same time, Yorkshire Building Society's objective is to implement the solution in a number of its 136 branch locations to assess process and procedural changes that will be designed to further enhance member experiences and gain additional efficiencies. Yorkshire Building Society is the third largest building society in the UK, with 1.9million members and GBP20.5 billion in assets.
Impact 360 for Retail Financial Services, offered as a managed services solution hosted by Verint, provides banks and building societies branch forecasting and scheduling capabilities through a cost-effective, and easy to use and implement solution. With Impact 360, Yorkshire Building Society can accurately forecast member needs based on transaction and non-transaction resource demands and then schedule staff accordingly, helping ensure it has the right people with the right skills at the right time in its branches.
In addition, the solution will help Yorkshire Building Society validate proposed process and procedural changes designed to simulate the impact on member experiences and operating expenses. The program will include the identification of best practices to improve cost efficiencies and member services prior to rolling out the changes across its branch network.
"We heard Verint present during the Building Society Association's annual conference and knew we had found a partner that could provide us with the industry knowledge, experience and foresight needed to help evolve our branch network over time," explains Ian Bullock, sales and marketing director, Yorkshire Building Society. "While we are proud of our reputation for excellent customer service, we are continually looking for ways to improve our business to be even better tomorrow. With Impact 360 and Verint's expertise, we will have important new tools to help us make the best possible decisions to improve member experiences in our branches."
"We are pleased to partner with Yorkshire Building Society to help further enhance its member experiences and cost efficiencies," adds Darryl Demos, general manager, Enterprise Solutions Group, Verint Witness Actionable Solutions. "Yorkshire Building Society is one of those forward-thinking organizations that realizes staying great requires looking ahead and proactively making investments and improvements along the way. We see a lot of interest from building societies and banks who realize that strong branch banking decisions require some additional expertise and analytics that are grounded in experience and practical tools."
More than 70 banks and credit unions around the globe currently use Impact 360 for Retail Financial Services to help optimize resources across their branch operations. That includes eight of the top 10 U.S. banks, four to the top five Canadian banks and four of the top five Australian banks.
About Yorkshire Building Society
Yorkshire Building Society is the third largest Building Society with 136 branches and 65 agencies across the UK. It is committed to mutuality and is determined to return real financial benefits to its members. Its purpose is to maximize long-term benefits for a growing membership.
Sabio is an innovative contact center services company focused on delivering exceptional customer contact strategies and solutions. Sabio offers business consulting, systems integration and managed services and has worked with many major organizations across the UK including Yorkshire Building Society. Visit www.sabio.co.uk for more information.
About Verint Witness Actionable Solutions
Verint(R) Witness Actionable Solutions(TM) is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360(R) Workforce Optimization suite is the industry's most unified solution set -- featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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SOURCE: Verint Systems Inc.