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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Robert], ADVFN Support [Rene]
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Last Post: 5/16/2015 5:31:41 AM - Followers: 306753 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#4154  Sticky Note iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4184   Thank you for letting me know :) what ADVFN Support [Rene] 05/16/15 05:31:41 AM
#4183   My level two and live trades does not BallsD33pTrader 05/15/15 09:30:58 AM
#4182   It has stopped doing it know. 90 West 05/11/15 02:55:36 PM
#4181   Its only when the etrade add shows up, 90 West 05/11/15 02:48:08 PM
#4180   Can you please send me the link for ADVFN Support [Rene] 05/11/15 02:45:53 PM
#4179   Cant, but when I put my curser over 90 West 05/11/15 02:19:22 PM
#4178   Can you please send me a screen shot ADVFN Support [Rene] 05/11/15 02:16:47 PM
#4177   When I hit fav. link the etrade add 90 West 05/11/15 02:14:38 PM
#4176   Good. sidedraft 05/11/15 12:51:23 PM
#4175   Hello FNRG has been fixed I have included ADVFN Support [Rene] 05/11/15 12:49:19 PM
#4174   Thanks for letting us know! I will get ADVFN Support [Rene] 05/11/15 12:26:44 PM
#4173   Why are there no trades for FNRG being sidedraft 05/11/15 12:24:57 PM
#4171   L2 not accurate. There are orders that are Nomad505 04/29/15 09:01:44 AM
#4170   Thank you! it worked for me! pantherj 04/24/15 07:12:08 PM
#4169   Hello Sidedraft, IH Geek [Warren] 04/24/15 11:38:51 AM
#4168   I have reported PWCL to our development team ADVFN Support [Robert] 04/24/15 11:09:05 AM
#4167   Today WDAS changed it's ticker to PWCL, sidedraft 04/24/15 11:05:33 AM
#4166   Were you looking for MDCND? ADVFN Support [Robert] 04/23/15 09:24:55 AM
#4163   LMAO...good luck with that. Customer service is not retireat40 04/22/15 03:57:02 PM
#4162   sorry, i used the Search bar instead of ash111 04/20/15 09:52:16 AM
#4161   Copy and paste or type in the address ADVFN Support [Robert] 04/20/15 09:50:32 AM
#4160   hi, my pc can't find this "Go to ash111 04/20/15 09:46:49 AM
#4159   Robert, Thank you for posting that. I spent stockfly 04/20/15 09:39:43 AM
#4158   Is MDNCD going to be added?? Ticker change TraderChick.3.16 04/20/15 09:27:55 AM
#4157   One thing that can eliminate some problems is Doc Holliday 04/20/15 01:20:58 AM
#4156   I'm unable to see Level II quotes through recinvestor 04/15/15 11:40:37 AM
#4155   Help.... I'm having trouble viewing L2, I'm mobile Ixv09 04/15/15 11:36:34 AM
#4154   iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#4153   Hello Guys, ADVFN Support [Rene] 04/15/15 09:56:38 AM
#4152   Thanks! That's 1 less customer for you guys! Magnum007 04/10/15 05:17:24 PM
#4151   I'm not sure who it is you are IH Geek [Dave] 04/10/15 05:09:42 PM
#4150   Last chance, are you going to give me Magnum007 04/10/15 04:07:43 PM
#4149   Can you please post this news in WPCS. RWTHEBulls$ 04/09/15 12:13:15 PM
#4148   Traders that are trading 100's of thousands of Sirius 04/01/15 10:57:31 PM
#4147   I don't see a problem with this board: IH Admin [Dan] 04/01/15 10:28:47 AM
#4146   STLK or STLKD Dear dave the board of johnstockmaster 04/01/15 02:24:57 AM
#4145   You think you are funny with that comment...people Bob Stocks 03/31/15 10:36:29 PM
#4144   They offered me 3 months free IF I Magnum007 03/31/15 06:41:14 PM
#4143   What you want? 5-10 dollars for the 2 Sirius 03/31/15 04:47:49 PM
#4142   Us getting any $$$ off during to the outage? yavich 03/31/15 03:43:08 PM
#4141   Today the pop-ups have vanished!Thanks Dave and take care G-star 03/31/15 01:51:37 PM
#4140   Ouch. Skip the fees. If I recall correctly, PennyWise11 03/31/15 12:15:46 PM
#4139   Looks fine to me. IH Geek [Dave] 03/31/15 10:07:57 AM
#4138   Looks like L2 is down again?! Greedy G 03/31/15 09:11:25 AM
#4137   Any news on compensation? Magnum007 03/31/15 07:51:56 AM
#4136   All of mine are way down. Seems normal ShoeGlue 03/30/15 11:56:51 PM
#4135   Good job guys. Thanks for getting the feed ShoeGlue 03/30/15 11:54:47 PM
#4134   Funny how everybody is a Monday Morning Quarterback Zardiw 03/30/15 08:35:31 PM
#4133   Really.... IH Geek [Dave]  Thursday, 10/30/14 03:52:45 PMRe: hyborianwar post hyborianwar 03/30/15 04:10:21 PM
#4132   The percentage up or down on the stock nwsun 03/30/15 11:54:07 AM
PostSubject