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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Robert], ADVFN Support [Rene]
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Last Post: 10/24/2014 11:18:41 AM - Followers: 281280 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#3527   Thank you Robert. I made the call and John-Knee 10/24/14 11:18:40 AM
#3526   Please call customer support at 888-992-3836 to update ADVFN Support [Robert] 10/24/14 10:17:47 AM
#3525   How do I update my credit card on John-Knee 10/24/14 04:22:16 AM
#3524   It's fine now but it was delayed...it's a Bob Stocks 10/15/14 10:43:31 AM
#3523   Per our development team, we are not currently ADVFN Support [Robert] 10/15/14 10:42:20 AM
#3522   Level 2 lagging 40 seconds now...get your stuff Bob Stocks 10/15/14 09:49:43 AM
#3521   This has been reported to our developers. The ADVFN Support [Robert] 10/15/14 09:33:54 AM
#3520   Why does ADVFN say that NVOB is trading sidedraft 10/14/14 07:51:36 PM
#3519   Our developers are aware of the problem and ADVFN Support [Robert] 10/14/14 10:53:58 AM
#3518   3 minute lag now...do i hear 4 minutes? Bob Stocks 10/14/14 10:13:02 AM
#3517   Lagging 2 minutes...Ihub is gonna lose all their Bob Stocks 10/14/14 10:06:44 AM
#3516   Lagging about a minute now...this is ridiculous Bob Stocks 10/14/14 10:01:17 AM
#3515   Our feeds team is aware and is addressing ADVFN Support [Robert] 10/13/14 11:35:19 AM
#3514   Hmmm...delayed 20 seconds...still very unacceptable...Ihub is saying real Bob Stocks 10/13/14 10:56:24 AM
#3513   It's delayed by about 2 minutes again today....this Bob Stocks 10/13/14 10:00:30 AM
#3512   Dear IH Geek [Warren]: sidedraft 10/10/14 08:05:19 PM
#3511   Hi Sidedraft, IH Geek [Warren] 10/10/14 06:15:53 PM
#3510   Why does iHub/Advfn choose to present partial information? sidedraft 10/10/14 03:54:01 PM
#3509   The delays have been reported and are being ADVFN Support [Robert] 10/10/14 11:47:47 AM
#3508   Do I need to upgrade to see the Pennyprof 10/10/14 11:17:07 AM
#3507   Nice thanks I ended up doing just what ChartMasterpieces 10/09/14 12:20:03 AM
#3506   MSFT is the default for the website when ADVFN Support [Robert] 10/08/14 06:29:13 PM
#3505   Anyone knows how to change level 2 so ChartMasterpieces 10/08/14 01:43:47 PM
#3504   Ddxt fff t?? Arxidi1 10/06/14 05:49:15 PM
#3503   Thanks Townie 10/02/14 06:35:46 PM
#3502   FONU has been reported to development. ADVFN Support [Robert] 10/02/14 06:30:22 PM
#3501   Where is Admin here? Townie 10/02/14 03:34:25 PM
#3500   Anyone looking into this problem with L2? Townie 10/02/14 01:51:21 PM
#3499   FONU L2 says B/A is .0023/.0027 Townie 10/02/14 12:51:17 PM
#3498   Level 3 is a trading service consisting of ADVFN Support [Robert] 10/02/14 09:32:32 AM
#3497   What is Level 3? Is there an tyhub 10/01/14 01:57:35 PM
#3496   I checked with our development team and the ADVFN Support [Robert] 10/01/14 09:53:26 AM
#3494   Hello everybody - this is my second time zekeman 09/30/14 07:40:43 PM
#3493   No way that is what it means. DocLevi 09/30/14 01:41:13 AM
#3492   Thank You duelittle2 09/24/14 07:09:16 PM
#3491   Reported to our newswire team at newswire@investorshub.com ADVFN Support [Robert] 09/24/14 06:39:10 PM
#3490   Again...Not sure sure this is the Right Brd duelittle2 09/24/14 03:46:41 PM
#3489   please delete this post.level2 working now. ash111 09/22/14 08:05:51 AM
#3486   L2 problems with SFOR bid and ask are wrong Arrows 09/18/14 02:03:28 PM
#3485   Per our records, you have subscribed to trials ADVFN Support [Robert] 09/17/14 09:11:38 AM
#3484   I still do not know! I'm still looking! INVESTOR 1384 09/17/14 05:04:28 AM
#3483   I have the same question. What is grey? Kruzcontrol 09/16/14 09:44:37 PM
#3482   This is not acceptable. bakkerfg 09/16/14 04:03:06 PM
#3481   Hi Robert, I think it's been brought up griff 09/16/14 03:41:16 PM
#3479   Not sure if this has been discussed or duelittle2 09/06/14 05:37:57 PM
#3478   AW. !{o÷9£™!!®×U camaro4me 09/05/14 01:16:47 PM
#3477   Reported to our Newswire team at newswire@investorshub.com ADVFN Support [Robert] 09/02/14 03:00:51 PM
#3476   LIQD~ I missed news again, didn't show griff 09/02/14 09:58:46 AM
#3475   iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#3474   Reported to our Newswire team at newswire@investorshub.com ADVFN Support [Robert] 08/22/14 09:37:04 AM
PostSubject