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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Rene], ADVFN Support [Efren]
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Last Post: 4/10/2016 3:26:13 PM - Followers: 336629 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#4154  Sticky Note iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4387   Thanks KERMIT!! tyhub 04/08/16 10:20:31 AM
#4386   Ya we need a serious update to this XtremePennyPicker 03/30/16 10:28:53 PM
#4385   Hey Guys, ADVFN Support [Rene] 03/30/16 02:48:43 PM
#4383   Or watch lists or anything except this board Jgdusmc 03/30/16 11:28:06 AM
#4382   Why doesn't the mobile apps for android and Jgdusmc 03/30/16 11:12:57 AM
#4381   sorry ,working well now.good job. ash111 03/29/16 12:35:32 PM
#4380   PAYn customer having problems, again. No level 2 Greedy G 03/29/16 09:18:25 AM
#4379   issues again,it dosn't works well ash111 03/29/16 08:28:31 AM
#4374   Here's an update from gail for a work around: IH Admin [Shelly] 03/28/16 11:12:52 AM
#4373   thanks for your updates. ash111 03/28/16 11:04:46 AM
#4372   I just spoke with Efren - ADVFN is IH Admin [Shelly] 03/28/16 11:02:56 AM
#4371   any updates? where is IH Admin? ash111 03/28/16 10:15:12 AM
#4370   same.i reported earlier as well.no response.i expect at ash111 03/28/16 10:03:13 AM
#4369   Anyone else having issues with L2 and live quotes? Awl416 03/28/16 09:52:50 AM
#4368   whats going on with level2? partial data ash111 03/28/16 09:47:33 AM
#4366   So, how about Gold? sidedraft 03/07/16 12:57:14 AM
#4365   Tomorrow a 1:300 reverse split will be in sidedraft 03/03/16 07:27:10 PM
#4364   See IH Admin [Dan] 03/03/16 12:54:36 PM
#4363   How do I cancel my level 2 subscription? Trav74 03/03/16 12:27:10 PM
#4362   Thanks 85sticks 03/02/16 08:30:48 PM
#4361   It's right here: IH Admin [Dan] 03/02/16 07:29:05 PM
#4360   This board? sidedraft 03/02/16 07:28:59 PM
#4359   What happened to the GRH board? They filed 85sticks 03/02/16 07:24:12 PM
#4358   whew it is working now iamnottheone 02/29/16 09:43:14 AM
#4357   Why did this die on 2/26/2016? Gold sidedraft 02/29/16 07:22:44 AM
#4356   Question: when I see a sale in Greedy G 02/25/16 10:28:09 AM
#4354   I cant seem to be able to post Bernie Mac 02/09/16 11:15:07 PM
#4353   Do any of your packages include a stock Trav74 01/28/16 12:10:44 AM
#4350   Hey Bob, ADVFN Support [Rene] 01/26/16 05:39:28 PM
#4349   What is "monitor max 200"? and how much Bob Stocks 01/25/16 06:48:50 PM
#4345   it seems like a global failure,not only ihub ash111 01/13/16 04:55:00 PM
#4344   What a effin joke Awl416 01/13/16 04:26:58 PM
#4343   now they is all messed up lol...cwwazy market stevo51 01/13/16 04:02:25 PM
#4342   ya the naz is way behind and cwazy stevo51 01/13/16 04:00:32 PM
#4341   Yep... Global Interface 01/13/16 03:56:55 PM
#4340   Unreal--live quotes and L2 just crashed on me...anyone else? Awl416 01/13/16 03:53:10 PM
#4339   Why isn't the price shown here, sidedraft 12/28/15 11:19:49 AM
#4338   ash111 12/24/15 01:07:15 PM
#4337   Euro, are you asking about the 'grey market' the streak 12/18/15 02:58:39 PM
#4336   Nice Greedy G 12/18/15 12:14:30 PM
#4335   We had a minor technical glitch earlier but IH Admin [Shelly] 12/18/15 10:15:45 AM
#4334   Are some message boards down? Greedy G 12/18/15 09:34:11 AM
#4333   Keep in mind I have used this service Pennyprof 12/17/15 06:13:09 PM
#4332   I wish iHub could have fixed the issue Pennyprof 12/17/15 06:10:56 PM
#4331   Why is the "Time" column on your Trades RelayLou 12/17/15 02:10:30 PM
#4330   Can I get a free trial cspratt15139 12/17/15 12:39:09 PM
#4329   N Ok mikar 12/07/15 11:55:31 PM
#4328   Lifting member board restrictions - Hello, An important euroconversions 12/06/15 12:47:59 PM
#4326   Can anyone please explain the Grey? Thanks, euroconversions 12/05/15 04:17:41 PM
#4325   Hello all 3apaa 11/29/15 07:07:10 AM
PostSubject