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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Robert]
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Last Post: 4/11/2014 7:27:31 PM - Followers: 253086 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#3342   Testing this our keepinitsimple0 04/11/14 07:27:31 PM
#3341   Iphone 5 - level 2 works on wifi norcalgold 04/11/14 03:06:53 PM
#3340   Level 2 for mobile devices costs $5 extra. naturalborninvestor 04/11/14 12:35:54 PM
#3339   How do I get l2 on iPad app? s4lymo 04/10/14 01:04:08 AM
#3338   Problem fixed! Now we can run. LOL Old Hillbilly 04/09/14 10:53:28 AM
#3337   Why does L2 show WORL stuck @ .16? Old Hillbilly 04/09/14 10:38:47 AM
#3336   Hi Erwin, How can I reply to you, as Trader_Jake 04/08/14 03:09:34 PM
#3334   Hey Erwin, Flipski 04/05/14 10:17:50 PM
#3333   Hi Erwin, I have the mobile app and use iheartweimers 04/04/14 06:44:06 PM
#3332   Sorry but I'm not even sure what you IH Admin [Dan] 04/04/14 06:32:00 PM
#3331   I'd like to save that board to my iheartweimers 04/04/14 06:19:10 PM
#3330   To whom it may concern at I hub! INVESTOR 1384 04/03/14 10:50:02 AM
#3329   Try asking these folks: IH Admin [Edward] 04/03/14 09:19:38 AM
#3328   If a company is doing a massive r/s TJ HUNT 04/03/14 01:23:20 AM
#3327   ? dippyfloppity 04/02/14 01:47:17 PM
#3326   For some reason my lvl2 stopped working yesterday dippyfloppity 04/02/14 09:13:09 AM
#3325   Try pressing Ctrl-F5 IH Admin [Dan] 03/31/14 10:46:35 AM
#3324   Why is my webpage keep getting stuck on L_Rab 03/31/14 01:40:44 AM
#3323   How do you delete 'stickys' yellow from board, JSwy17 03/28/14 06:04:20 PM
#3322   The L2 on WMIH needs fixed the ask Oside 03/27/14 09:23:23 AM
#3320   Go to http://investorshub.advfn.com/boards/my_settings.aspx IH Admin [Dan] 03/19/14 08:50:11 PM
#3319   I'm try to receive an email every time mockbae63 03/19/14 06:06:10 PM
#3318   A better place to ask that would be IH Admin [Dan] 03/19/14 12:58:06 PM
#3317   If a company releases news stating that they Derekdixon21 03/19/14 12:35:40 PM
#3316   You need to add the Mobile Access package ADVFN Support [Erwin] 03/19/14 09:43:48 AM
#3315   Are L2s available on the app? I can surfguru 03/18/14 09:05:42 PM
#3313   I've never had that problem either and I JediTechTrader 03/12/14 02:06:27 PM
#3312   Now if they can go ahead and fix JediTechTrader 03/12/14 02:04:16 PM
#3311   Think I figured it out... Every time my BlackOpStocks 03/12/14 01:36:09 PM
#3310   Can someone please fix this POS L2??????? BlackOpStocks 03/12/14 12:30:03 PM
#3309   Same here. Usually have 2-3 tabs of L2 BlackOpStocks 03/12/14 10:33:29 AM
#3308   Have had the same problem many times. I Townie 03/12/14 10:31:49 AM
#3307   And L2 is logged me out 7 times BlackOpStocks 03/12/14 10:17:17 AM
#3306   Just purchased small cap l2 shouldn't this be mhsbaseball4 03/12/14 09:14:59 AM
#3305   Erwin, this is another problem with the L2. Townie 03/12/14 09:14:51 AM
#3304   edited- just noticed my L2 was back to gail 03/11/14 03:20:29 PM
#3303   Good to hear ADVFN Support [Erwin] 03/11/14 09:45:09 AM
#3302   Thanks, and Bids did correct themselves once trading started Townie 03/11/14 09:42:14 AM
#3301   None as of yet. This should be fixed ADVFN Support [Erwin] 03/11/14 09:36:22 AM
#3300   L2 Bids have something wrong also. Hoping this Townie 03/11/14 09:25:48 AM
#3299   Erwin, any update on the missing zeros? Townie 03/11/14 09:18:40 AM
#3298   That was god telling you to pay attention drupac 03/10/14 08:18:47 PM
#3297   This has been reported and should be fixed soon. ADVFN Support [Erwin] 03/10/14 01:14:41 PM
#3296   ~ L2 share display back to old ways molee 03/10/14 12:51:55 PM
#3295   That is correct. It's showing the actual share ADVFN Support [Erwin] 03/07/14 11:11:08 AM
#3294   Erwin, are all stocks now showing the correct Townie 03/07/14 10:37:11 AM
#3293   Thanks Erwin, was wondering what was going on Townie 03/07/14 10:35:05 AM
#3292   The Level 2 tool has been updated. OTC ADVFN Support [Erwin] 03/07/14 10:11:43 AM
#3291   Having a problem deleting one stock (LJPC) from b2436l 03/06/14 02:20:55 PM
#3290   Hello! If I purchase the l2 package it BlueSkyBreakout 03/05/14 07:50:22 AM
PostSubject