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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Rene]
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Last Post: 9/1/2015 6:55:23 PM - Followers: 316303 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#4154  Sticky Note iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4247   What happened to the rule that trade volume sidedraft 09/01/15 06:55:23 PM
#4245   Everything I'm seeing on the boards suggest that IH Admin [Shelly] 08/24/15 12:58:45 PM
#4244   Yes a couple times. Didn't work at all iTrendz 08/24/15 11:47:33 AM
#4243   I might be in the wrong forum. Can AK_1 08/24/15 11:21:54 AM
#4242   Assuming all the probs with Streamer and L2 Townie 08/24/15 11:17:30 AM
#4241   Just ride on my IPad and got this message. Townie 08/24/15 10:45:36 AM
#4240   Did you try refreshing as he suggested? IH Admin [Shelly] 08/24/15 10:41:39 AM
#4239   My L2 is also not working iTrendz 08/24/15 10:33:37 AM
#4238   I got a report from London saying all IH Admin [Shelly] 08/24/15 10:25:49 AM
#4237   Still? This is what I got from IH Admin [Shelly] 08/24/15 10:23:58 AM
#4236   IHUB LEVEL II IS NOT WORKING AS USUAL! yavich 08/24/15 10:20:25 AM
#4235   RXSF not showing true bid stevo51 08/21/15 10:04:10 AM
#4234   Robert, I'm a new Subscriber paying about 50 joesco0918 08/19/15 04:09:36 PM
#4233   Admin, can I get l2 on my iPad Townie 08/18/15 10:28:20 PM
#4232   How can I set up my phone to AK_1 08/18/15 02:51:43 PM
#4231   Hey why is the small cap pro is JohnMoney 08/11/15 12:23:44 AM
#4230   Hey guys I have a question, why is JohnMoney 08/11/15 12:05:48 AM
#4229   For the past couple days when i go tenac 08/07/15 10:11:04 AM
#4227   L2 for CATV has a Bid/Ask of .0016/.0018 Townie 08/04/15 12:37:17 PM
#4226   Starting one day last week the streamer was wewantutopia 08/03/15 01:36:24 PM
#4225   I bought the ultimate traders package and L2 sillylung 08/01/15 02:17:50 PM
#4224   Can someone pleeeeeeeease turn off the double posting WillForeall 07/31/15 08:20:31 PM
#4223   Hello I am having a lot of problems iTrendz 07/31/15 12:18:42 PM
#4222   Where is the quote for VTEQD, it traded sidedraft 07/29/15 06:08:05 PM
#4221   Yesterday everything was great all day and it crookedneck 07/29/15 09:08:59 AM
#4220   Never mind, I fixed it. sidedraft 07/27/15 11:55:44 PM
#4219   TY - Cheers! crookedneck 07/27/15 02:00:28 PM
#4218   Thank you for your feedback. I will report ADVFN Support [Rene] 07/27/15 01:10:32 PM
#4217   Well I could, but that would be a crookedneck 07/27/15 01:03:13 PM
#4216   Hello Have you tried to use a different ADVFN Support [Rene] 07/27/15 12:41:56 PM
#4215   Looking for trades at this link, using three sidedraft 07/27/15 11:30:55 AM
#4214   Hello! Tap Tap Tap anybody there? I am crookedneck 07/23/15 11:33:03 AM
#4213   I do not use ADVFN on any mobile crookedneck 07/22/15 10:14:26 AM
#4212   has the price changed, the program change? iamnottheone 07/22/15 12:25:26 AM
#4211   Level 2 charge despite cancellation. junction14 07/21/15 08:06:28 PM
#4210   Please make sure that you are not going ADVFN Support [Rene] 07/21/15 01:58:23 PM
#4209   I keep getting logged out repeatedly! I am crookedneck 07/21/15 01:51:53 PM
#4208   Ihub iOS 8.3 iPhone 5s app crashing constantly frosr6 07/20/15 06:16:36 PM
#4207   Hi, can you get the RDUS ticker working Bob Stocks 07/15/15 08:57:04 PM
#4206   Sure Bob! Ill keep you posted. ADVFN Support [Rene] 06/30/15 12:30:40 PM
#4205   I can't get level 2 on RDUS...can you Bob Stocks 06/30/15 12:29:35 PM
#4202   Anyone seeing level 2 issues... my quoates are cofca 06/22/15 09:36:28 AM
#4201   Mobile App 1.5 vs 2.9 2.9 charts fail to Global Interface 06/16/15 09:14:47 PM
#4200   Why does ADVFN treat a ticker as brand sidedraft 06/16/15 02:54:06 PM
#4199   At last an answer. Thank you, I will. inthequeue50 05/29/15 01:46:27 PM
#4198   Try adblock. Pennyprof 05/28/15 07:37:36 PM
#4197   Ugh! I guess I am on my own. inthequeue50 05/28/15 03:52:39 PM
#4196   Hello Everyone, ADVFN Support [Rene] 05/27/15 04:49:31 PM
#4195   How do I get rid of that ANYCLIP inthequeue50 05/27/15 04:42:33 PM
#4194   how about offering something that is free to hyborianwar 05/27/15 01:05:12 PM
PostSubject