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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Robert], ADVFN Support [Rene]
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Last Post: 12/18/2014 6:29:34 PM - Followers: 287770 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#3647   Ok. Thanks. CountryKid 12/18/14 06:29:34 PM
#3646   In theory it maybe possible, but best to ADVFN Support [Robert] 12/18/14 06:15:39 PM
#3645   Can you provide me some symbol(s) you are ADVFN Support [Robert] 12/18/14 06:13:32 PM
#3644   Is it possible to purchase a stock at 0.00001? CountryKid 12/18/14 05:49:44 PM
#3643   Yeah, it started about that time for me Nomad505 12/18/14 02:13:47 PM
#3642   Same here. Been that way for a few Pennyprof 12/18/14 01:21:02 PM
#3641   BTW, I'm only having trouble with intraday charts. Nomad505 12/18/14 01:13:05 PM
#3640   There are times when I'm not getting any Nomad505 12/18/14 12:22:50 PM
#3639   You need to add the Mobile Access package ADVFN Support [Robert] 12/17/14 09:19:32 AM
#3638   Just renewed my level 2 subscription. Having buyinit 12/17/14 09:13:49 AM
#3637   After reviewing your account, your subscription is active. ADVFN Support [Robert] 12/15/14 09:59:53 AM
#3636   Most of my charts on lvl 2 and Pennyprof 12/15/14 06:56:46 AM
#3635   What symbol are you trying to add? Is ADVFN Support [Robert] 12/11/14 09:30:40 AM
#3634   Stocks not adding to my stocks when selected, Mike2192 12/10/14 10:53:44 PM
#3633   Hello Everyone, ADVFN Support [Rene] 12/08/14 11:51:42 AM
#3632   Is it possible to add choices to the the cork 12/04/14 01:38:58 PM
#3631   Hello Robert, griff 12/01/14 10:13:31 AM
#3630   Admin, the Streamer and L2 are not in Townie 12/01/14 09:44:47 AM
#3629   We are going to authorize your card for gwhite228 11/26/14 04:39:20 PM
#3628   ~ Why 5 decimal trades all of a molee 11/26/14 11:29:37 AM
#3627   Something wrong with the bid and ask lvl Pennyprof 11/25/14 12:26:54 PM
#3626   How does ADVFN get this: sidedraft 11/21/14 11:49:09 PM
#3625   Is the "trades" feature no longer available to lvwes 11/20/14 02:51:57 PM
#3624   Admin, are you aware the Chart box in Townie 11/20/14 10:21:27 AM
#3622   why do I keep getting logged out of Pennyprof 11/19/14 01:28:12 PM
#3621   Level 2 wonky again...showing wrong volume and MMs disappearing Bob Stocks 11/06/14 01:17:37 PM
#3620   Same goes with the mobile app for both John-Knee 11/05/14 10:13:30 PM
#3619   No, that didn't help... Look at USO on griff 11/05/14 11:06:27 AM
#3618   When I hover over the stock chart, it qubetrader 11/04/14 07:00:42 PM
#3617   Have you tried to log out, clear your ADVFN Support [Robert] 11/04/14 06:07:51 PM
#3616   Hi Robert, most of the stocks on my griff 11/04/14 05:45:18 PM
#3614   Well, now most of my watchlist on griff 11/03/14 07:34:50 PM
#3613   Thanks! griff 11/03/14 03:55:56 PM
#3612   Reported to our developers and they are taking ADVFN Support [Robert] 11/03/14 03:55:13 PM
#3611   On the Streamer VXX showing HOD 41.93? When griff 11/03/14 03:49:18 PM
#3610   Mobile app closing prices are wrong on a Johnnycash2013 11/02/14 10:37:28 PM
#3608   Admin, my Streamer and L2 Bids have different Townie 10/31/14 10:07:21 AM
#3607   sweet great to hear keep em green..$$ stevo51 10/31/14 09:49:43 AM
#3606   I just received a message to update my RichieRich 10/31/14 09:45:36 AM
#3605   been working fine all morning here so far stevo51 10/31/14 09:15:23 AM
#3604   Will L2 be working today? RichieRich 10/31/14 09:06:28 AM
#3603   Uhmmm, mobile level 2 not working...can we get Bob Stocks 10/31/14 08:56:03 AM
#3602   Yea I like Ihubs better as well, however ZDanger 10/31/14 07:10:44 AM
#3601   I agree with everyone here. I'm so pissed pauljack13 10/31/14 05:41:50 AM
#3600   Same here.lets a hope we will have level2 ash111 10/31/14 05:29:08 AM
#3599   If we don't get a compensation i will elbachor 10/31/14 04:03:47 AM
#3598   Prior to this outage, I recently reported another PeeCee78 10/31/14 12:28:53 AM
#3597   NOTHING!!!!! IF ITS NOT UP EARLY IHUB/ADVFN [SMART MONEY] 10/31/14 12:08:28 AM
#3596   STILL NO UPDATE OR ANSWER THIS IS IHUB Garagebux 10/30/14 11:56:37 PM
#3595   I HAVE HAD EQUITY FEED B4 AND DIDNT [SMART MONEY] 10/30/14 11:55:34 PM
PostSubject