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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Robert], ADVFN Support [Rene]
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Last Post: 3/27/2015 4:50:27 PM - Followers: 299984 - Board type: Free - Posts Today: 189

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4042   Yeah bout TA get the quotestream.com first of Greedy G 03/27/15 04:53:12 PM
#4041   This better be good by Monday and everyone PennyKing12 03/27/15 04:50:27 PM
#4040   Same here.pop ups all over the screen. ash111 03/27/15 04:48:36 PM
#4039   Middle of the pacific? Must have been a ShoeGlue 03/27/15 04:38:13 PM
#4038   I'm paying premium too, & still get pop Greedy G 03/27/15 04:38:02 PM
#4037   I was running a lot of I-Hub windows Donner 03/27/15 03:49:35 PM
#4036   Yes...if I'm on on a page for 15 num1inv 03/27/15 03:43:48 PM
#4035   Anyone check with level3 or is everyone taking Donner 03/27/15 03:36:56 PM
#4034   I am trying to get someone to fix IH Geek [Dave] 03/27/15 03:34:21 PM
#4033   Hey Dave,I have the same problem since yesterday.Working G-star 03/27/15 03:20:06 PM
#4032   Ahh, Thank you for "reacting" to my post! :) Bigfootbud 03/27/15 02:58:16 PM
#4031   IHUB is reactive rather than proactive. retireat40 03/27/15 02:55:49 PM
#4030   at that price it's should be worked perfectly. ash111 03/27/15 02:52:25 PM
#4029   Why isn't Level3's network traffic instantly routed to Bigfootbud 03/27/15 02:45:08 PM
#4028   I was quoted $52.99 for nasdaq level 1 retireat40 03/27/15 02:42:29 PM
#4027   i hear ya but they are doing what gail 03/27/15 02:40:51 PM
#4026   its about $35-$39 per month(otc+nasdaq level2) ash111 03/27/15 02:40:49 PM
#4025   This is the 4th day this month I've retireat40 03/27/15 02:38:55 PM
#4024   that's apparently the respect you have for your customers? Atlanta1 03/27/15 02:38:37 PM
#4023   thx dave! :-) gail 03/27/15 02:38:31 PM
#4022   guys calm down, did you see this update............... gail 03/27/15 02:37:55 PM
#4021   this is a very good thing and im gail 03/27/15 02:36:44 PM
#4020   About $20 per month more...definitely worth it not retireat40 03/27/15 02:34:57 PM
#4019   Etrade has free L2 if you have an PennyWise11 03/27/15 02:34:21 PM
#4018   Shit happens, but this is not acceptable for Handlamera 03/27/15 02:32:12 PM
#4017   Who'd you go with? I'm looking to dump IHUB. retireat40 03/27/15 02:30:47 PM
#4016   This is totally unacceptable. You had better consider retireat40 03/27/15 02:29:17 PM
#4015   i'm sorry i was too Hungry :) images.investorshub.advfn.com/images/uploads/2015/3/27/ibfrbmo ash111 03/27/15 02:24:19 PM
#4014   Baltia slide packers LongTimeObserver 03/27/15 02:19:58 PM
#4013   Its all a grand scheme. You are forcing yavich 03/27/15 02:15:49 PM
#4012   thanks.see my last post.too late for me.i have ash111 03/27/15 02:13:11 PM
#4011   till the next time.?...ihub must provide a Commitment ash111 03/27/15 02:11:40 PM
#4010   That's when euNetworks expects their trunk to be IH Geek [Dave] 03/27/15 02:11:05 PM
#4009   Now I hear even louder noises. Invisible people yavich 03/27/15 02:10:37 PM
#4008   Each of you can access L2. Its a yavich 03/27/15 02:09:00 PM
#4007   The powers-to-be are working against me. They have yavich 03/27/15 02:07:34 PM
#4006   See update #4. Should be restored tomorrow. adijas 03/27/15 02:04:50 PM
#4005   :-D :-D Sgt. Pepper 03/27/15 02:03:47 PM
#4004   LOVE IT AND SOOOOOO TRUE!! BigRich1984 03/27/15 02:03:29 PM
#4003   Update #4 says expecting to be repaired by Dabeav 03/27/15 02:02:16 PM
#4002   When I saw that I thought that perhaps IH Geek [Dave] 03/27/15 02:00:12 PM
#4001   "hoping to have the service restored by next ash111 03/27/15 01:59:50 PM
#4000   Undertaken? Really? Sgt. Pepper 03/27/15 01:57:42 PM
#3999   Ihub value for $$$$ cost does not add Penny Profit Prophet 03/27/15 01:55:56 PM
#3998   Nice thanks! dave0721 03/27/15 01:44:09 PM
#3997   I hope you are not going to charge cofca 03/27/15 01:35:45 PM
#3996   Are you still having this? How often, and IH Geek [Dave] 03/27/15 01:32:15 PM
#3994   Find the Question and Answer Link that works. stephen-3101 03/27/15 01:23:36 PM
#3993   Already signed up for a new service 3$ stephen-3101 03/27/15 01:21:40 PM
#3992   Correct. But somehow my settings got changed and skichic 03/27/15 01:19:37 PM
PostSubject