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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Robert], ADVFN Support [Rene]
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Last Post: 1/30/2015 5:53:26 AM - Followers: 292745 - Board type: Free - Posts Today: 1

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#3680   Please try CTRL+F5 to force your browser to ADVFN Support [Robert] 01/28/15 03:49:03 PM
#3679   This site is constantly messing up..doesn't want to tripp1 01/28/15 11:55:01 AM
#3678   I got a trial week of big cap They call me nino 01/26/15 11:12:03 AM
#3676   That worked. Thanks, Robert! RuddyTee 01/22/15 12:10:52 PM
#3675   You can change the view of the streamer ADVFN Support [Robert] 01/22/15 11:43:03 AM
#3674   Has the streamer for the iOS app changed RuddyTee 01/21/15 08:50:13 PM
#3673   Thank you for the information and feedback. I ADVFN Support [Robert] 01/20/15 10:40:47 AM
#3672   (Android) Thanks for the recent update, still having mmjglassartist 01/17/15 01:19:03 PM
#3671   I got the free trail for l2 and beletskiyisaac 01/14/15 06:30:49 AM
#3670   Thank you wolverine02 01/07/15 02:48:41 PM
#3669   I have reported DCLT to our development team. ADVFN Support [Robert] 01/07/15 02:48:11 PM
#3668   Seems to be a problem with the feed wolverine02 01/07/15 02:42:40 PM
#3667   I have reported TINO to our development team. ADVFN Support [Robert] 01/07/15 01:29:28 PM
#3666   Thanks Robert, also TINO l2 is also investing2004 01/07/15 01:24:35 PM
#3665   I have reported MSTX and RNN to our ADVFN Support [Robert] 01/05/15 09:31:47 AM
#3664   Unfortunately no. Due to our agreement with the ADVFN Support [Robert] 01/05/15 09:30:48 AM
#3663   I have reported NRX to our development team ADVFN Support [Robert] 01/05/15 09:29:00 AM
#3662   Hi Robert, griff 01/02/15 05:10:01 PM
#3661   MSTX and RNN and many other charts are carp1 01/02/15 08:43:50 AM
#3660   Is there any chance to be allowed to Axel 01/01/15 05:07:55 AM
#3659   NRX I THOUGHT IT WAS HALTED FROM NEWS======NO!!!! [SMART MONEY] 12/31/14 09:23:42 AM
#3658   The level 2 data is not working. jeongy 12/31/14 08:52:27 AM
#3657   NRX isn't working on pc lvl 2 Pennyprof 12/31/14 07:30:46 AM
#3656   BAA has been reported to our development team ADVFN Support [Robert] 12/30/14 03:12:39 PM
#3655   What's up with BAA, ADVFN seem to think sidedraft 12/30/14 02:15:52 PM
#3654   We do offer 2 options for OTC BB ADVFN Support [Robert] 12/26/14 11:40:23 AM
#3653   What is the best service to see OTC Delf 12/26/14 05:39:14 AM
#3652   Yes L2 works in the Mobile App. You ADVFN Support [Robert] 12/22/14 06:06:08 PM
#3651   does L2 also work on Mobile app? mytimeisnow 12/22/14 03:51:29 PM
#3650   This is what you should see for the sidedraft 12/19/14 03:43:19 PM
#3649   I've seen a .0000 price shown a couple Nomad505 12/19/14 03:09:20 PM
#3648   Okay, I'll grab a couple of screenshots. Nomad505 12/19/14 09:32:56 AM
#3647   Ok. Thanks. CountryKid 12/18/14 06:29:34 PM
#3646   In theory it maybe possible, but best to ADVFN Support [Robert] 12/18/14 06:15:39 PM
#3645   Can you provide me some symbol(s) you are ADVFN Support [Robert] 12/18/14 06:13:32 PM
#3644   Is it possible to purchase a stock at 0.00001? CountryKid 12/18/14 05:49:44 PM
#3643   Yeah, it started about that time for me Nomad505 12/18/14 02:13:47 PM
#3642   Same here. Been that way for a few Pennyprof 12/18/14 01:21:02 PM
#3641   BTW, I'm only having trouble with intraday charts. Nomad505 12/18/14 01:13:05 PM
#3640   There are times when I'm not getting any Nomad505 12/18/14 12:22:50 PM
#3639   You need to add the Mobile Access package ADVFN Support [Robert] 12/17/14 09:19:32 AM
#3638   Just renewed my level 2 subscription. Having buyinit 12/17/14 09:13:49 AM
#3637   After reviewing your account, your subscription is active. ADVFN Support [Robert] 12/15/14 09:59:53 AM
#3636   Most of my charts on lvl 2 and Pennyprof 12/15/14 06:56:46 AM
#3635   What symbol are you trying to add? Is ADVFN Support [Robert] 12/11/14 09:30:40 AM
#3634   Stocks not adding to my stocks when selected, Mike2192 12/10/14 10:53:44 PM
#3633   Hello Everyone, ADVFN Support [Rene] 12/08/14 11:51:42 AM
#3632   Is it possible to add choices to the the cork 12/04/14 01:38:58 PM
#3631   Hello Robert, griff 12/01/14 10:13:31 AM
#3630   Admin, the Streamer and L2 are not in Townie 12/01/14 09:44:47 AM
PostSubject