CTI Group Announces Successful Deployment of a Full Service Contact Center Solution With BroadSoft's Newly Acquired M6 Platform
INDIANAPOLIS, IN, Oct 06, 2008 (MARKET WIRE via COMTEX) -- CTI Group (OTCBB: CTIG), a global leader in the development of wireless and VoIP applications, announced today the successful partnership of CTI Group and the BroadSoft(R) M6 Communication Applications Server product line. This partnership allows for the development of an all-in-one contact center solution to include feature enhancements such as call recording and ACD reporting. This partnership enables M6 customers to quickly develop features that enable them to appeal to a broader base of vertical customers.
Reaching full interoperability and certification with the BroadSoft M6 application earlier this year, CTI Group's applications are taking the VoIP market by storm, showing success in vertical-based applications. CTI Group's products, SmartRecord IP for call recording and emPulse for ACD reporting, are web-based VoIP software that assists companies in managing their workforce by providing web-based telecommunications monitoring tools.
Benefits of this partnership to the Service Provider
-- Enhanced feature sets that result in recurring revenue and increased
Average Revenue Per User (ARPU): Solutions that offer high value to end-
user customers and add noticeable revenue opportunities to the service
-- Minimal capital and operational expenditures: Solutions are offered on
a success-base pricing model and enable service providers to buy what they
can sell while minimizing any upfront investment.
-- Lowering barriers in businesses migrating to VoIP: By offering service
packages to appeal to a broad base of vertical sectors in small and large
businesses alike, companies are able to receive enhanced features
traditionally not offered with VoIP.
-- Technology enabled scalability: CTI Group solutions offer flexibility
to enable central manage options for distributed workforce and multi-
"In order to expand our service offering and provide a customized solution to our customers, we reached out to our M6 platform representative for enhanced call center tools. We needed a more robust ACD solution and they suggested CTI Group. CTI Group's ACD reporting solution has everything we need. It was seamlessly integrated and came complete with easy administration tools, tagging, cataloging, commenting and archival. The ACD reporting tool gave our customers what they required to monitor and manage their workforce, with absolutely no geographical limitations. The solution was exactly what we needed. CTI Group even helped demo and sell the products to our customers," said Juan Carlos Canto, CFO, Nexogy, a subsidiary of LD Telecom, Inc.
"After discovering that CTI Group had successfully developed call recording and ACD reporting applications, we recognized the opportunity to jointly develop and create the all-in-one contact center solution that our customers are seeking. We are pleased with the result of our partnership as our contact center solution supports multiple protocols and attracts growing businesses with a "pay as you grow" philosophy and limited upfront investment. Our relationship with CTI Group has led to the quick deployment of several customers," said Sara Hughes, Sr. Director Product Marketing, BroadSoft, Inc.
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and mobile telephony applications. CTI Group's product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. CTI Group's products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Group's website at www.ctigroup.com.
BroadSoft(R) provides VoIP application software that enables the delivery of hosted telephony and multimedia services. Its award-winning flagship BroadWorks(R) technology empowers wireless, wireline and cable carriers to deliver next-generation voice and multimedia applications and Advanced features that enable them to increase revenue, enhance competitive differentiation And elevate customer satisfaction. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft provides VoIP applications to eight of the top 10 and 14 of the top 25 largest carriers worldwide, as measured by recent annual revenue, including Korea Telecom, KPN, SingTel, Sprint, Telefonica de Espana, Telstra, T-Systems, and Verizon. BroadSoft M6, LLC is a wholly-owned subsidiary of Broadsoft, Inc. For more information, please visit Broadsoft's web site at www.BroadSoft.com.