JayDee06, Read this post then silence thyself about Consumer Reports
From: John
Date: 01/13/06 05:17:53
To: 'Oest, Alexander \(NP-FT1/7\)'
Subject: RE: Consumer report!
Alexander,
We became aware of the Consumer Reports test the day before it aired in NYC.
After we found out about the article and news we contacted first NBC for the source of the test and we referred to Consumer Reports.
We contacted Consumer Reports and were able to obtain the email address used in their test. Our data base then was searched and we found the account that was used.
This I found out about the account.
It was opened in mid-October 2005;
It was prior to the new mailer being used;
It was prior to the management changing the software to handle people signing up for the “Trial Program”;
Our Customer Service department actually had worked with the person and had even provided them a 30 Day extension to their trial because of the USPS mailing problems;
The account ACTUALLY was shipped titles and they were then returned. The Report was wrong that “NO Shipments” had happened;
When we present this information to Consumer Reports their reply was, “That they believe they reported fairly.”
After reviewing the entire situation management, the events taking place during the time frame of the test and the corrective actions which were taking back then that management saw the problem and had been working to correct it.
As of this week I personally reviewed the Trial Program and found that only 2 members under the program did not have titles and they had only signed up within the last 24 hours of my review. I went back all the way to the date of the change in the software of the Trial Program and found that the Trial Program was working well and with similar results.
As to the Consumer Report article, it was unfortunate that it happened; however, management found the problem and has corrected it. The service to our members has vastly improved since October 2005 due to our meetings with the USPS, new mailer and continued work to improve the service.
We have reviewed the entire situation and believe that our issuing a press release in defense of the report would be not seen or really matter because we do not have the as public reach that Consumer Reports has and the growth of the membership has not slowed since its release.
I have been reminded by various counsels that, “Press, good or bad, is in fact press.”
I hope this answers your question and this is the company position which is being provided to anyone making inquiry regarding the Consumer Report.
John Fleming, CEO
GameZnFlix, Inc.
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