Same happened to me, they told me they were mailed, I still have not received them, I emailed them to please send to me by email, at first they told me they could not do that. I said, "you do realize that I could lose my shares because of this crap" then all of a sudden they emailed them to me, I chose to overnight them because I did not trust them. Then I emailed them after I knew they were received and had them confirm it by email and also had then confirm that my shares were locked since I could not see them as locked