MTM Technologies Recognized by Cisco for Excellence in Customer Satisfaction in the U.S.
STAMFORD, Conn., Feb 14, 2012 (BUSINESS WIRE) -- MTM Technologies announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes MTM Technologies for delivering outstanding customer service to customers in the United States.
"MTM receives many accolades throughout the year and this recognition is the one we are most proud of as it represents the voice of our customers" says Steve Stringer, President and CEO, MTM Technologies, Inc. "Customer Satisfaction begins with understanding our customer's requirements and then relentlessly executing to meet those requirements with the highest quality. This achievement is a direct reflection of the talents and dedication of the combined Cisco and MTM team of professionals."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate MTM Technologies for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
About MTM Technologies, Inc.
MTM Technologies, Inc. is a leading national provider of innovative IT solutions and services to Global 2000 and mid-size companies. Partnered with industry-leading technology providers such as Cisco, Citrix, NetApp and Microsoft, MTM Technologies' practice areas include virtualization, unified communications and networking, enterprise storage and endpoint management. Service areas include managed services, technical consulting, professional IT staffing, design and implementation. For more information, visit www.mtm.com.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
SOURCE: MTM Technologies, Inc.
CONTACT:
MTM Technologies, Inc. Rosemarie Milano, 203-975-3780 investorrelations@mtm.com
