(BSNS WIRE) Telemedia Moves Into The Future
Telemedia Moves Into The Future
Business Editors
INDEPENDENCE, Kansas & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nov. 16, 2004--
Telemedia, a subsidiary of Emerging Enterprise Solutions
Inc. (NASDAQ: EESI), announces an upgrade from an EIS dialer solution
to a Five9 multipurpose computer-based solution.
Telemedia has negotiated a deal with Five9 Solutions to test their
online solution for a period of 90-100 days. Should the test of
approximately 30 seats prove itself, then the center shall revamp to
50% or 60 seats. This will continue over the next few months until all
are replaced. The solution reduces the overhead costs of telecom
support and increases availability of systems, and the ability to run
as many campaigns as the center is involved in. The center would then
be able to fulfill long- or short-term, inbound or outbound services
as requirements arise. We expect to begin testing within two weeks and
judging by our initial reviews expect Five9 to exceed all of
Telemedia's requirements.
"Less expensive, more features/benefits, almost zero downtime ...
what could be better in a call center environment?" said Bob Baker,
EESI CEO. This solution is years ahead of where the company is now.
This change also increases the scope of employment options. This
increases the bottom line from an approximate 30% in most cases to
almost 45% overnight and almost doubles our potential revenue. The
cost of conversion is almost zero.
Telemedia will be able to support Windango customer service, Elite
Ceuticals' infomercial sales and service, support American Eagle
Realtors and the blossoming mortgage company, dedicating as many or as
few TSRs as may be required for each situation while continuing to
serve our ongoing outbound sales efforts.
This release may contain forward-looking statements. These
forward-looking statements involve risks and uncertainties that could
cause actual results to differ, and such differences could be
material. Such risks and uncertainties include, but are not limited
to, the following: continued acceptance of the company's products,
increased levels of competition in our industry, the acceptance of new
products, inherent risks associated with product development and
intellectual property rights, the company's dependence on key
personnel, third-party sales and suppliers. There can be no assurance
that the company will be successful in addressing such risks and
uncertainties and the company assumes no duty to update any
forward-looking statements based upon actual results.
KEYWORD: NORTH AMERICA ARIZONA KANSAS UNITED STATES
INDUSTRY KEYWORD: TECHNOLOGY TELECOMMUNICATIONS PRODUCT/SERVICE
SOURCE: Telemedia
CONTACT INFORMATION:
Emerging Enterprise Solutions Inc.
Patricia Gay, 620-332-1260
Cell: 620-926-0978
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