The system does not work when con men and thieves are allowed to continue period. I had to sell used cars for a while, the problem was not with the customers but management. That system is just like buying and selling stocks, someone is always convinced they are smarter with numbers. Perhaps dropping the number of dealerships is not such a bad idea. With that they could all sell the same product for the same price. Then it becomes a matter of location, service, repairs and reputation. That is where the money should be made. Oh wait Saturn tried that, aren’t they gone now? Never-mind.