Some publicity among computer experts - ran into this while researching something else. Perhaps this helps to explain our upgrades situation. Elsewhere in this site there is more about removing Embassy. I have no way of knowing if these problems persists.
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23149386.html 03.05.2008 at 04:20AM PST, ID: 21049630
I was having the exact same issue and my problem turned out to be because of a program called "Embassy Trust Suite by Wave Systems" that was pre-installed on the laptops by Dell. Once I un-installed this software and restarted the laptops Offline files synchronised without any problems.
Accepted Solution
03.12.2008 at 06:54AM PDT, ID: 21105939
The suggestion to remove the "Embassy Trust Suite by Wave Systems" from my DELL laptop did the trick. Also some other strange security related issuses seems to have dissapeared. I hate preinstalled junk
03.24.2008 at 04:04PM PDT, ID: 21198295
So as I have been dealing with this. I have had 2 other users experience the same problem on 2 new D630's. I removed the Embassy Trust Suite from all 3 and it only fixed it for the 2 latest users. Not the original user that started it all. Also, I have another client that had a user have this problem with a new desktop and removing the Embassy suite resolved it for them also. I have spent over 11 Hours on the phone with Microsoft Tech Support to try and resolve this and they have not been successfull. In the mean time, they managed to lose all of the permissions on my "Users Shared Folders" directory. That was interesting. And they also seem to have corrupted something with the Offline Address List for Exchange. I'll keep working on it and let you all know what happends. Thanks for all the ideas and updateded info.
03.25.2008 at 06:38AM PDT, ID: 21201751
I had recently placed two Dell D630 into production and had the same exact problem with synching files. Once I removed the Embassy Trust Suite all was well. thanks for the answer!
03.31.2008 at 04:19PM PDT, ID: 21250005
I was also having the offline sychronizing issue on my new Dell D830 but was not willing to remove Embassy Trust Suite in its entirety since it is the software that was provided with the computer in order to set-up and manage my Seagate Encrypted Hardrive and the Biometric Finger Print Reader, which I specificatly wanted, so that the confidential data on my Laptop Hardrive would be protected if my laptop was ever stollen. After much investigating I found that it was not Embassy Trust Suite in its entirety that was causing the problem but the Document Manager module. I removed the Document Manager module while still maintaining the rest of the program and eliminating the sychronization error. I have placed a call into Wave Security Support regarding this issue but have yet to receive a solution for why the Document Manager causes such a problem.
DataBitz
04.08.2008 at 09:56PM PDT, ID: 21311857
Experiencing the same problem with a customer, contacted Wave Systems and received the email below. No instructions yet but to remove the Document Manager component we removed Embassy Trust Suite and reinstalled it, the trick is during installation select the custom option which lists all the components and de-select the 'Document Manager'.