A frustrating experience with the installation of Embassy Trust Suite version 6
I know that a Gateway ETS bundled version was supposed to be included but our IT department could not locate the CD and since I did not really mind "helping" with Wave's revenue, I went ahead and purchased from Wave's site the ETS v6 for $99. I have a Gateway laptop model M-465E.
Well, the installation did not go well. Apparently the ETS v6 did not have the TPM driver and the TSS and Wave's technical support directed me to Gateway.
The Gateway technical person did not have a clue about TPMs and said this was the first time someone asked for a TPM driver and TSS. I persisted and told her that there is such a thing call a TPM and finally she put me on hold and asked for her supervisor's help. Upon her return, she acknowledged that a Wave ETS CD should have been bundled with the laptop but because the college did not buy it at the point of purchase, we did not receive the CD.
I asked if I could buy the CD and she said no because they did not have one to sell! By this time, I was very frustrated being given this go around but the straw that broke the camel's back was when she said, according to her supervisor, I could buy the Wave bundled ETS CD at Best Buy!!!
So, does anybody have any suggestions? Does anyone know the TPM manufacturer (Atmel/Broadcome/Winbond/STM or Infineon) that Gateway uses? Maybe I can go direct to them and download the driver and maybe from NTRU the TSS?
Any help is appreciated
Jeff
AI
