Bruce & all,
I'm usually here offering advice. This time, I need help. My wife's business desktop is a Dell Dimension 5150/E510 Pentium D machine, 11 months old. It has 5 USB 2.0 ports in the back, 2 in the front.
Yesterday, she reported that her mouse wasn't working after booting the machine. It's plugged into one of the USB ports in the back of the machine. It worked fine last weekend, no software or hardware has been installed since then, no system settings have been changed.
I swapped the mouse and keyboard USB plugs and, sure enough, the keyboard wouldn't work.
The USB ports in device manager show all to be functioning properly. I booted in safe mode and they still appear to be functional. I then booted into bios setup and set the default bios settings (in case something got whacked there). I have searched for updated USB drivers, I have the most recent ones. I can see no physical damage to the suspect USB port. Since nothing has been added/changed for a long time on this machine, I receive the message "System cannot be restored to XX date, no changes have been made" if I try a System Restore, even going back months.
Since the unit is still under the original warranty for 24 days (and I extended it 2 years yesterday), I have a service request into Dell (but who knows how long it will take them to reply!)
I'm an old hand with PC's, both hardware and software, and this is driving me nuts! I know I must be missing something.
Anybody got any ideas??
If you've gotten this far, thanks for reading!
jules
AI
