I think if you do not have you CVRs in your account, please get the written explanation from your broker and forward that to Equiniti. It cannot be your CVRs are just taken without an explanation given to you.
You need to discuss the facts of what has happened to your account with operations since they can study the problem you are facing, if your broker has not helped you so far.
As I understand from Equiniti, no payout occurred yet and there has been no change to the CVRs with the rights still at DTC. Any change to that would require a public notification.
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