Wowio Inc. (WWIO)

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Akyumen is a scam that NTEK and WWIO used to pump stock

there is no phone. If they are selling a lot of phones, you'd see them on ebay and amazon used, right?

Here are 2 guys' order experience

https://forums.windowscentral.com/upcoming-rumored-windows-phones/442556-akyumen-holofone.html


ahsanmohd
I put in a pre-order for holofone in September for Nov 5th availability. I got an email from Akyumen on Nov 5th that the phone is available. I logged in to check the status of my order and it is showing as "processing" since then. I check every day to see if it is shipped but until today (Nov 30th) it shows as processing.

It has been 25 days now... I don't know when they are going to ship my order.
I have sent multiple emails so far. They don't have a phone number listed. I am emailing them regularly on [e-mail] and using their contact portal thru their website. I have not received a single reply so far.

It is so sad to deal with a company like this.
11-30-2016 02:51 PM
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Scienceguy Labs's Avatar

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Scienceguy Labs
Trusted Member
I'm curious to know whether it ever showed up or not? I can't find a single device out in the wild. No recent reviews, no facebook posts about it, nothing. Did you ever get yours?

If you are still waiting, you might want to contact them through facebook. I've spoken to them a couple of times there. They are pretty quick to respond there. Good luck.
01-15-2017 04:49 PM
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ahsanmohd's Avatar

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ahsanmohd
I ordered my phone on August 2nd and was promised that it will ship on Nov 5th. When I didn't receive any communication about shipping, I got worried and started emailing them, by using their contact form on their akyumen.com website and also sending them emails to [e-mail]. After many days their Vice President Global Sales and Marketing Todd Coffee responded on Dec 1st by apologizing that [e-mail] was not being monitored. He also said that our devices will be shipped by late December. Now it is Jan 17th and still there is no communication from them. I send an email and there is no response. I used their website contact form and there is no response.

It is so sad to see that a company that is promising such a big product cannot even handle proper communication. At this point I am disappointed by Akyumen. Can these big media companies like windowscentral contact them and hold them accountable for their promises?
01-17-2017 03:26 PM
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Scienceguy Labs
Trusted Member
I'm sorry to hear that. I was afraid something like that might happen. I'll send a message through Facebook for you and see if I get a response. Hope it works out for you. I'll let you know if I hear anything.
01-17-2017 05:34 PM
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Scienceguy Labs
Trusted Member
Just got this message back from them through Facebook...


"We have been delayed by circumstances beyond our control. Safety concerns with the explosion of our competitor's lithium ion battery's.

This has caused our devices to also be certified. With all worldwide lithium ion battery's been tested, the certification is taking longer than originally expected.

Akyumen will refund your money, if you would like to cancel your order."

So, the batteries are the delay, it seems. Hope this helps.
01-17-2017 11:39 PM
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Scienceguy Labs
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Just another heads up. I got a message from Akyumen last night informing me that the battery issues had been resolved. However, due to the Chinese New Year, there will be a delay in shipping until the first week of February. Lots of delays with this company. ??
01-20-2017 06:14 AM
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Paul Arnold2
Has anyone actually got this phone. Sounds like a large back log. I ordered one and now I'm getting anxious wondering if I'll actually get it.
Thanks
Paul
01-24-2017 05:58 PM
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Scienceguy Labs
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I preordered back in August, but cancelled after the third delay. Ha ha
I've kinda lost confidence in their abilities to get this phone released. Hoping for the best, though. My bigger concern is update capabilities. Are they gonna release this thing and then abandon it? I'm just waiting to see one in the wild, preferably a YouTube review. :D
01-24-2017 07:35 PM
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Lectrosoul
You may have the best product in the world with all the high tech wizardry and bells and whistles, but all that means nothing if you have no one in your company that can accurately communicate with potential customers, by the time this device comes out (if at all) it will already be outdated, your only as strong as your weakest link. The akyumen devices seem like vaporware to me, not one in depth high quality video of the device in action, as i said on one of the akyumen youtube videos i smell something fishy, either that or they really need to hire a PR company.
02-02-2017 08:40 AM
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Paul Arnold2
Cancelled my order for Akyumen holophone , how long before the $$ is returned to my Credit card? Anyone know?
02-22-2017 12:00 AM
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Scienceguy Labs
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I don't know how long it will take, but I can tell you that it took 7 or so days for me. Did you get an order cancellation email?

Last edited by Scienceguy Labs; 02-23-2017 at 07:11 PM.

02-23-2017 01:40 PM
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Paul Arnold2
I did get a cancelation email.
02-27-2017 01:02 PM
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lovelee19
What's the best way to contact customer service at Akyumen so I can get my refund? I've been emailing and sending messages on their website contact page with no success for the past two weeks. I cancelled my pre-order#6745 about one month ago. I did not receive a cancellation email.
03-08-2017 08:52 AM
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DI For
Try messaging them on facebook, they will respond no matter what,

Link to fb page: https://www.facebook.com/akyumencorp/
03-12-2017 10:56 AM
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DI For
Hey everyone,

Akyumen is getting somewhat better. They check their emails and facebook messages almost every like 5 hours, so now they respond to any questions you might have.

Also, the devices from the website are now "sold out" as they were a pre-order device, these were called version 1.

Soon akyumen will release a "version 2" which will then be available to the public & version 1 will no be able to be bought.

If you guys have any questions, private message me as I have been in contact with akyumen a lot for the past week.
04-05-2017 05:47 PM
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ahsanmohd
I canceled the order and got my refund within a couple of weeks. Thanks for the info posted by Scienceguy Labs who told me to contact them thru facebook and that helped.

I really wish this product would see the light of the day. It was announced more than 9 months ago. I don't know what happened afterwards. I couldn't wait any longer. Akyumen should have updated their website with the right updates, but they did not. I still don't know what is happening with the company and the product.

I really liked the concept of 7 inch full Windows phablet and am hoping someday such a product will be available.
04-24-2017 07:09 PM
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Chris_Kez
Neat idea but sounds like vaporware so far. And Android L? We'll be testing preview builds of Android O when this thing comes out.
I wonder if a dual boot situating like this will be better with Windows on ARM.
04-25-2017 09:53 PM
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Devil272
I ordered my phone early this year, but the release date kept getting pushed forward so I cancelled my order. That was weeks ago. Still no refund despite emails and contact via their FB page.

Also wondering, while the phone sounds awesome does anyone actually have this phone?
06-18-2017 05:16 PM
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Scienceguy Labs
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Keep politely hounding them for a refund. You'll get it eventually. It took a few weeks for mine if I remember correctly.
I don't think any of these have officially been produced. I think, with Version 1, the one we were all waiting for, they were just going for a money grab so that they could actually build the phone. Version 1 would never be shipped, and those of us who preordered (and didn't get a refund) would eventually just get Version 2, which would be the first produced version of the phone. It's almost as if they were attempting their own, messed up version of a Kickstarter. Ha ha I doubt they're even considering the dual boot option anymore, but who really knows. I just got so tired of the sold out notifications and shipping delays. Their business model was/is just really bad. I was really excited about it for a while, though. But, seeing how they run things, I am fairly confident that support for the device would have been abysmal.
06-18-2017 07:55 PM
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