Monday, May 22, 2017 7:05:11 PM
Doesn't this just sound like one of the first steps in reeling?
Step 1: adjust reeler for size of current run.
Step 2: turn on reeler.
That is just the way I see it based on what we are told.
A simple human error caused by someone who probably never saw highschool.
Fault is irrelevant.
Fix is what is important.
I think that Kim handeled this issue in exactly the right way.
In his shoes I would be pissed that the vendor didn't call me before the due date.
It shows he waited till the last min and rushed the job.
I would send him replacement silk and expect a priority run and a discount and I would be looking for a reeler as a replacement.
I would also include a reeling station in the new site plans immediately if they didn't have them already.
I would not let this happen again. The current reeler would become my back up vendor
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