Is anyone else being ignored by support? Are any of you ever getting confirmations that support ever receives your support requests, submitted through the stockcharts online support ticket form?
Unfortunately, stockcharts.com never talks to customers by phone. They hide behind a web form to submit support requests. Unfortunately, I only get a response one times out of 10. They claim they respond to every ticket, but I have our mail server log - before there is any spam filtering performed - and they are not sending any emails at all nine times out of 10. At very least, you would expect a company to generate a support ticket number and tell you what that is. They do not do this.
They have a new discussion forum as well. You register for that but many of us never get any confirmation of the registration, and therefore you never can post in the forum. Since there is no phone number to call, no support email or support form for the forum, and since the main support personnel do not respond, you never have any way to resolve the problems.
I distinctly get the impression that there are some users that stockcharts intentionally targets in the above ways, so it is less about ignoring everyone than it is about ignoring people that they see as troublesome in any way, for any reason.
If stockcharts is really this overworked, couldn't they resort to having a system where you spend $25/support ticket and then get a higher level of service? There has to be a way for them to pay some of their support costs without just abandoning users for years on end?
If anyone has any insight on how to get support from this company please share.
