Although I deserve credit for my efforts, I've failed miserably so far in getting any results from Fidelity.
After 40 minutes on the phone with a "back room" specialist named Aoise (pronounced "eye-sa"), providing Lucky's info about clearing houses, providing all the info I've provided in the past, I was promised a call back in 24-48 hours.
The previous back room specialist was named Thomas. Fidelity lacks a mechanism for these support people to add notes to my record, so the entire story needs to be re-told to two or three people before anybody with knowledge appears -- each and every time I call. I asked them to email me their response, and was told that they are not allowed to put anything in writing. LOL
Perhaps Fidelity users entitled to F Shares can identify themselves, and on my next call, I can tell Fidelity that I know of xx unhappy customers. It probably won't help, but who knows?
I'll keep trying.
p.s. here is a compilation of the info I've given to Fidelity
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