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Renee PremiumMember
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stocktrademan Free
06/18/15 2:19 PM

Jacada Ltd. (fka JCDAF) RSS Feed

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Jacada Ltd. 11 Shenkar Street PO Box 12175 Herzliya, 46725 Israel Phone: 972 9 952 5900 Website: http://www.jacada.com Jacada Ltd. engages in the development, marketing, and support of mobile customer service, visual IVR, customer experience management, and process optimization solutions that automate customer service processes. Its products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications required by the customer service representatives to complete a customer interaction; Jacada Visual IVR, which enables end users to engage in a mobile self-service session through smart phones, tablets, or other smart devices that visually map out the steps of the customer service interaction; and Jacada Advisor, which helps call centers enhance customer service by providing real-time agent guidance. The company’s products also comprise Jacada Integration and Automation, a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing existing applications; Jacada Agent Scripting, which guides the customer service agent through an optimized interaction with the customer; and Jacada Workflow that creates industry standard business process management workflows. It also offersJacada HostFuse, a software solution for integrating core host-centric business systems; and Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications, as well as provides professional services, which include training, consulting, solution support and maintenance, and product support and maintenance. Jacada Ltd. sells its products directly in North America, Europe, Asia, and Latin America, as well as through system integrators, partners, and call center outsourcers. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel.
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