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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Efren]
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Last Post: 7/20/2018 8:28:56 PM - Followers: 444931 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

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PostSubject
#4390  Sticky Note Google Chrome Issue or Java Issues ADVFN Support [Efren] 05/10/16 10:47:39 AM
#4154  Sticky Note iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4605   H Bear51 07/20/18 08:28:55 PM
#4604   https://njmcdirect.xyz/ denucihug 07/11/18 09:10:10 AM
#4603   https://njmcdirect.xyz/ denucihug 07/11/18 09:08:49 AM
#4602   Yeah. Unbelievable. OTC Knight 07/05/18 11:18:57 AM
#4601   l2 crashed again right now 12:12pm MIKEY501 07/05/18 11:13:30 AM
#4600   Good. Really irritating to see IHUB level 2 OTC Knight 07/02/18 11:42:07 AM
#4599   I hear you. I have relayed your report IH Geek [Dave] 07/02/18 10:00:36 AM
#4598   This is getting extremely frustrating everyday wondering if MIKEY501 07/02/18 09:57:27 AM
#4597   IHUB l2 now working correctly AGAIN today. MIKEY501 07/02/18 09:55:59 AM
#4596   They are still working on it as we IH Geek [Dave] 06/29/18 10:40:39 AM
#4595   Went out at 7:25am .....sorta working again now MIKEY501 06/29/18 10:31:02 AM
#4594   Thank you Dave for the update. Working so MIKEY501 06/29/18 10:02:42 AM
#4593   I can see that London was working all IH Geek [Dave] 06/29/18 10:02:00 AM
#4592   Let me guess, they are going to blame MIKEY501 06/28/18 10:23:51 AM
#4591   getting ridiculous paying for streaming services that are BigBadWolf 06/28/18 10:22:55 AM
#4590   L2 down Doc Holliday 06/28/18 10:07:49 AM
#4589   DAVE! The l2 is not working again! 7:05AM. MIKEY501 06/28/18 10:05:16 AM
#4588   what a joke of an operation they have here stockman69 06/27/18 08:46:10 AM
#4587   L2 site still down. Market opens in 45 MIKEY501 06/27/18 08:41:12 AM
#4586   Level 2 down this AM, somehow I'm not surprised stockman69 06/27/18 08:19:09 AM
#4585   Example? IH Geek [Dave] 06/19/18 09:02:21 AM
#4584   Some tickers are not loading any information on MIKEY501 06/19/18 09:00:38 AM
#4583   L2 is dragggggggging really slow. MIKEY501 06/15/18 10:11:53 AM
#4582   The cause of the streamer issue appears to IH Geek [Dave] 06/14/18 05:11:55 PM
#4581   thanks for working on the issue. madcasper 06/14/18 04:46:45 PM
#4580   Well nobody needs or should use L2 but 21ZNA9 06/14/18 03:29:21 PM
#4579   What am I paying for if I can't thepoet75 06/14/18 02:12:20 PM
#4578   Ok thank you and the banner is appreciative. MIKEY501 06/14/18 01:44:25 PM
#4576   ADVFN is aware of the intermittent issues with IH Geek [Dave] 06/14/18 11:19:15 AM
#4575   The Black numbers under Size? I am wanting to net_flyer 06/09/18 12:39:09 PM
#4572   Having an issue with the app. Every time OldJames 05/23/18 07:56:34 AM
#4571   What does gray color signify in the buy/sell local 13 05/21/18 11:17:43 AM
#4570   Thanks for the info. Toddas73 05/01/18 08:10:43 AM
#4568   My message boards won’t show?? Help please Giantsgal22 03/15/18 08:49:24 AM
#4567   What the hell with L2 again!!!!! Giantsgal22 03/02/18 10:04:56 AM
#4566   Hello, do any of the mods read this board? sidedraft 02/23/18 03:23:18 PM
#4565   Hello, do any of the mods read this board? sidedraft 02/23/18 03:20:22 PM
#4564   O carp77 02/20/18 03:25:56 PM
#4563   Why can't ADVFN figure out how to display sidedraft 02/20/18 01:14:27 PM
#4562   Anyone else having a problem getting SGSI to Haamrtime 02/19/18 01:53:30 PM
#4557   Why are you the only company that constantly Daytrader765 02/15/18 10:01:44 AM
#4556   On/off it’s slow!! So frustrating Giantsgal22 02/14/18 10:02:43 AM
#4555   What is the problem today?? Giantsgal22 02/14/18 09:59:51 AM
#4554   My shit is taking forever to load Giantsgal22 02/14/18 09:59:29 AM
#4553   Again!!!!! Giantsgal22 02/14/18 09:59:13 AM
#4552   Oops, double post. sidedraft 02/14/18 12:23:34 AM
#4551   Over and over, it's London. Could London sidedraft 02/14/18 12:05:29 AM
#4550   This is ridiculous. L2 during the day Staypositive1 02/13/18 03:42:58 PM
#4549   Other than to say it's actively being worked IH Geek [Meatloaf] 02/13/18 03:25:31 PM
#4548   I agree 100%. Very UNreliable Giantsgal22 02/13/18 03:14:53 PM
PostSubject