SupportSave Solutions, Inc. provides the global business community with superior outsourcing services, working on behalf of several leading organizations. The company's large and growing team is capable of a variety of remotely manageable processes including contact center and industry specific back-office functions.
The company was founded with the mission of helping others become more competitive in their respective industries. As a top outsourcing services provider, SupportSave helps businesses deliver superior customer experience, improve customer loyalty, drive incremental revenue growth, maximize operational efficiency, and save operating costs.
Extensive experience and domain expertise in the customer-management space has enabled SupportSave to offer clients a full array of BPO services at a fraction of the cost. By focusing relentlessly on cost-efficient modeling, process enhancement, deal structuring and smart-spending, the company is able to prudently offer exceptional rates to clients.
The company is entering the next expansion phase both strategically and operationally. With company-wide optimism, SupportSave continues to reinvest in its business by expanding service-offerings and building on long-term value. Combined with new sales and marketing initiatives, the company is well positioned to leverage its core strengths for further growth.
SupportSave Solutions, Inc.
801 West Big Beaver
Troy, CA 48084
SupportSave manages business processes for SMBs in diverse industries. Its solutions are primarily in the customer management continuum, mainly comprised of contact center services, collections, research & analytics and industry specific back-office processes. The company caters to several industries including Hi-Tech & electronics, Retail & e-Commerce, Transportation & Logistics, Media & Publishing, and Online service providers.
SupportSave believes the fundamentals of customer management remain unchanged across industries. The end-customer behavior is constantly evolving influenced by social media, networking, pressing need for higher return, etc., and thus businesses need specialist firms that provide greater focus to meet the ever-growing expectations. SupportSave manage these expectations on behalf of several businesses in different markets across the globe, using a cost efficient delivery framework.
The schematic below is a snap-shot of the company's traditional offerings:
The company currently manages several unique processes with varying complexity, including the following:
Other services provided to online service providers include:
- Customer service tech-support for a leading home appliance OEM
- Research services for an online brand protection enforcement company
- Pre-qualification and lead generation for a leading private equity firm
- Tech-support for several leading software (SaaS) companies
- Order-taking and customer care for online retailers
- Staffing services - Job posting, critiquing and online support for a major staffing company
Process orders, Customer service (Phone, Email, Live Chat),Technical support, post ads, Update blogs, Data entry, Competitive reviews, Data mining.
Online staffing & Recruitment -
Post ads, Resume formatting, Resume critiquing, Search job seekers' websites, Send information packages, Schedule interviews, Conduct Preliminary Screening, Make follow-up calls, Email management
Real-estate management companies -
Checking foreclosure status, Property listing, Appointment setting, Gathering client requirements, Preparing flyers, Email management
Medical / Healthcare -
RN's and other medical professionals available to:
schedule patients, Make reminder calls, Answer questions, Screen telephone calls, Make billing calls, Make payment call
|Chris is a serial entrepreneur with over 15 years experience in the Telecom, Voice over IP, and BPO industry. He has a proven track record of leading global operations in the US, Latin America and Asia. Before founding SupportSave, Chris successfully started several e-businesses, including a VOIP provider and online staffing company. |
|Beatrice White |
|Beatrice is responsible for service delivery and center management. She started with SupportSave as one of the first dedicated reps and rose up the ranks, demonstrating high performance and strong leadership qualities. She brings strong floor-management fundamentals and supervisory background, having previously worked for DELL's captive center in Manila. She holds a bachelor's degree in Communication Arts from the University of Sto. Tomas. |
|Alan Savitch |
VP of Business Development
|Alan Savitch is a seasoned executive with an outstanding record of growth and profitability in the BPO industry. Over the course of his 9 year career in the call center industry, he has provided Customer Care Solutions to some of the world's most customer-centric Fortune 500 companies. Alan has worked with clients within telecommunications, automotive, financial, electronic commerce, utilities, direct response media, travel and hospitality, pharmaceuticals and health-care industries and Government agency . Prior to his employment with SupportSave, Alan spent six years with Teleperformance leading successful sales efforts. |
|Hon. Richard Halprin |
Richard Halprin, graduated from Michigan State University in 1986 with a Multidisciplinary Degree in Political Science and Economics and graduated Cum Laude from the University of Detroit School of Law in 1989. Specializing in criminal law, family law, juvenile rights and small business litigation and strategies, he is a founding member of the Michigan Children's Law Center and guest instructor with the Honorable Fred Mester in Oakland Community College's trial practice course. In 2006, Mr Halprin was appointed magistrate in the 45b District Court for the State of Michigan.
|David Foot |
|David does all the hard stuff, from VoIP to Server and Website Administration. He is the backbone of our backbone and has built a world-class infrastructure that has allowed us to grow exponentially. He holds various qualifications in computer and engineering disciplines in addition to decades of hands on experience. |