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Cicero Inc (CICN)

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Last Post: 4/12/2019 9:48:40 AM - Followers: 6 - Board type: Free - Posts Today: 0

 

  • Cicero Inc provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery is used to collect any activity and track business objects across time and across multiple users as well as support big data initiatives by capturing the customer journey at various touch points within an organization. Cicero XMA(R) improves contact center and back office performance by integrating, automating, and presenting information. Cicero EDGE further addresses challenges of security, compatibility, and usability at the fraction of time and cost as other approaches by delivering integrated enterprise mobility. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity.

 

Data Collection

Deep Sensors + API connectors + Web services + Logs = Everything DEEP SENSOR TECHNOLOGY

 

System Sensor

Collects System Health data, including: Memory, Performance, Lock-Ups, Reboots, Failed Logins & more.

 

Session Sensor

Collects all Event data from log-in to log-out session wide at scale across the enterprise.

 

Activity Sensor

Collects Application Usage data across all types of applications, including: Thick-Client, SaaS, Mainframe & more.

 

Process Sensor

Tracks the end-to-end Lifecycle of any process across users, systems and time.

 

Transformational Data Collection

We Gather Everything

Deep Sensors provide the most powerful, full spectrum data collection capability in the industry. Cicero pioneered this unique technology and approach to data collection in order to solve the age old problem of comprehensive data collection. Simply put, we gather everything that happens at your endpoints, all empirical data from all users, from all systems, from all applications. Regardless of source, our Deep Sensors seamlessly connect with ease, including: Windows, UWP, .NET, WPF, Java, Web, Mainframe, Text, Citrix and VMWare. The Cicero Aggregation Engine completes and contextualizes our Deep Sensors by quickly and efficiently consuming data from any number of external sources and types; log files, direct database access, spreadsheets and web services.

 

Better Data = Better Decisions

 

Get a Complete View

The combination of Deep Sensors and data collection via more traditional means (logs, APIs, web services, etc.) results in a complete view into process otherwise unavailable. Through a full spectrum of data, you have complete clarity as you analyze, dissect and optimize your workflows and processes. Whether you employ your existing systems or use the Cicero Suite, your team can make the right decisions to transform efficiency, quality and compliance.

 

We integrate on the platform level, API connectors, Web Services and Log Files all within a single solution.

The result is the ability to support a diverse range of use cases across the enterprise and the capacity to drive greater ROI.

 

EXAMPLES OF INTEGRATED TECHNOLOGIES

[ at the platform level ]

→      Adobe

→      ADP

→      Amazon S3

→      Atlassian

→      Avaya

→      Cisco

→      Citrix

→      Con?uence

→      Docusign

→      Enterprise Wikis 

→     Genesys

→     Google G-Suite

→     Google Search

→     Microsoft Dynamics

→     Microsoft Of?ce

→     Netsuite CRM

→     Office 365

→     Oracle

→     Paychex

→     Salesforce

→    Sage

→    Seranova

→    ServiceNow

→    Sharepoint

→    Sugar CRM

→    Talkdesk

→    Thinapp

→    Workday

→    Zendesk

   and, many,

   many more!

 

Open Data Interfaces

Your data to be used and consumed as you see fit.

All data may be used with the Cicero Suite or leveraged by other tools at any point. Data belongs to you and is available for consumption by other tools with no retstrictions. Some customers use our suite for business users and existing analytical tools for power users.

 

 

Robotic Automation

A SOLUTION FROM OUR FULLY INTEGRATED SOFTWARE SUITE

Through Cicero Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.

 

Use Cases

Multi-Application Orchestration

Context driven guidance allows data from one application launching many applications. Pre-populate screens from systems that are otherwise disconnected and require manual input to be accessed.

 

Eliminate Downstream Replication Activities

Re-purpose interaction activity data across all downstream applications. Examples include after call work, provisioning, dispatching, billing and support. Data points from multiple applications converging into one application. Ensure single version of the truth with Cicero Robotic Automation.

 

The Simplicity of a User Focused User Interface (UI)

Simple to use work?ow tool UI is analyst driven and requires no programming skills. Purposefully simple to create and maintain automated processes. Customers train in a day.

 

ADDITIONAL USE CASES

Extend the Life of Legacy Systems

Rules-Based Verification

Pre-Fill Fields & Forms Reduce Compliance Effort

 

 

Activity Intelligence

A SOLUTION FROM OUR FULLY INTEGRATED SOFTWARE SUITE

With Cicero Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.

 

Use Cases

Measure Extent of Business vs Personal Use Here

Uncover where the time goes — Clearly see employee activity.

 

Assess Application Adoption & Usage

Which applications are really in use? Cicero Activity Intelligence reveals the URL in use, not just the browser. Are you investing in the right tools?

 

Quantify Usage Frequency & Time By Application

Investigate employee effort and behavior.

 

ADDITIONAL USE CASES

Highlight Workload Patterns by Time of Day

Identify Periods of Increased Activity or Excess Capacity

Compare Behavior Across & Between Teams, Regions and/or Lines of Business

 

 

Process Intelligence

A SOLUTION FROM OUR FULLY INTEGRATED SOFTWARE SUITE

Through Cicero Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.

 

Use Cases

Study Cause & Effect

AHT reduction did not result in cost saving. Applying context with outcome data reveals cause and effect and path to real cost savings.

 

Identify Work?ow Bottlenecks

Interaction context provides outliers. Inbound sales form completed and company did not reply within SLAs. Where was this getting stuck? Cicero Process Intelligence is able to review all and determine the sticking point.

 

Attribute Cost to Effort

Connect a work item to a cost. Attributing employee(s) effort to a customer.

 

ADDITIONAL USE CASES

Measure Adherence to Process

Compare Process Execution Sequence

See Into Complex & Long-Running Processes





CONTACT DETAILS

8000 Regency Parkway

Suite 542

Cary, NC 27518 



 

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PostSubject
#93   CICN 800K bidding above $0.01; It's all in funnyG986 04/12/19 09:48:39 AM
#92   May i know what's the share structure of Chingga 04/09/19 11:43:17 AM
#91   CICN 0.01 x 0.012, consolidation nicely. funnyG986 04/09/19 10:36:29 AM
#90   how are those adds...not one share will trade TrendTrade2016 04/08/19 04:05:26 PM
#89   This is the insider view of CICN's business. funnyG986 04/05/19 01:20:54 AM
#88   Form: 10-k Employees Aarons 04/04/19 04:14:23 PM
#87   1.) Cicero Discovery - collects desktop activity leveraging Aarons 04/04/19 04:05:31 PM
#86   $CICN focuses on the activity intelligence, process intelligence Aarons 04/04/19 04:00:49 PM
#84   Convertible preferred stock, $0.001 par value, 10,000,000 shares authorized Aarons 04/04/19 02:22:28 PM
#83   Can’t explain//still sleeping on this gem. Aarons 04/04/19 02:19:02 PM
#78   if the float is as small as being DRspin 04/01/19 08:46:05 PM
#77   I think she'll run like a Raped Ape........lol Zardiw 04/01/19 05:02:53 PM
#74   warrant is a right to buy at a DJPennyTrader 04/01/19 04:01:16 PM
#70   daaammmnnnnn DJPennyTrader 04/01/19 03:53:16 PM
#69   a warrant on a pink sheets with a TrendTrade2016 04/01/19 03:51:15 PM
#66   CICN 0.0114 x 0.012; READY FOR RED TO GREEN funnyG986 04/01/19 12:07:16 PM
#65   The OS never changed since 2017. The daily funnyG986 04/01/19 11:55:32 AM
#64   You were warned. Never hold a stock where TrendTrade2016 04/01/19 10:27:51 AM
#63   So ya think this will run or its past Gr8FulDed81 04/01/19 10:23:13 AM
#62   DDAmanda® Chart (Poster Child Insider Play) on: $CICN Zardiw 04/01/19 09:06:19 AM
#60   CICN 0.013 EOD funnyG986 03/29/19 03:57:39 PM
#59   CICN adding 0.0106 funnyG986 03/29/19 03:30:48 PM
#58   ouch...great sell here as this little pumpy wumpy TrendTrade2016 03/29/19 02:35:37 PM
#57   30M float only. another 3M in volume will funnyG986 03/29/19 01:03:57 PM
#56   i like it wake me at 05? 10c? or? DRspin 03/29/19 01:01:01 PM
#55   CICN check this out; funnyG986 03/29/19 12:59:01 PM
#54   took 100k see what happens..go go goooooooooooooooo DRspin 03/29/19 12:56:09 PM
#53   CICN linkedin shows 38 employees now funnyG986 03/29/19 12:54:54 PM
#52   new here ...joined today 01...lets gooooooo DRspin 03/29/19 12:53:04 PM
#51   WOW....CICN has some cutting edge stuff there......my bet Zardiw 03/29/19 12:25:18 PM
#50   I’ve added a couple times today myself and gwat1979 03/29/19 12:24:38 PM
#49   CICN bidding some more. biggest volume day in funnyG986 03/29/19 12:23:24 PM
#46   CICN Rockin and Rollin.........161 Trades so far........ Zardiw 03/29/19 12:17:10 PM
#45   500k bid support 0105 Mean Weimaraner 03/29/19 12:06:53 PM
#44   Nice profits! Aarons 03/29/19 11:49:46 AM
#43   a lesson on tape reading...always sell when you TrendTrade2016 03/29/19 11:49:31 AM
#42   Winning today. Aarons 03/29/19 11:46:21 AM
#41   sold this...too many issues...little P&D////3 years sideways means garbage!!! TrendTrade2016 03/29/19 11:45:36 AM
#40   always a red flag when you see the TrendTrade2016 03/29/19 11:17:56 AM
#39   CICN software is a 2018 Enabling Technology Leadership funnyG986 03/29/19 11:15:33 AM
#35   I took nice profits after i seen this EmptyBones 03/29/19 11:08:15 AM
#34   Great day so far!! Melly Mell 03/29/19 11:06:18 AM
#33   why sideways for 3 years TrendTrade2016 03/29/19 11:03:21 AM
#32   Alerted my followers at .009. Take some EmptyBones 03/29/19 11:02:49 AM
#31   CICN very strong buy/hold ticker funnyG986 03/29/19 11:02:25 AM
#30   Thank you saw that, glad I held. shanak10 03/29/19 11:00:06 AM
#29   monthly sar just flipped!!! Monster!! TrendTrade2016 03/29/19 10:57:32 AM
#28   CICN shorty covering now !!!!!!!!!!!!!! funnyG986 03/29/19 10:56:23 AM
#27   CICN website check it out! AMAZING!!!! funnyG986 03/29/19 10:55:59 AM
#26   CICN 30M float. $4.2M debt retirement and big funnyG986 03/29/19 10:55:12 AM
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