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Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states.
At the core of our mission is to provide value to our customers. We strive to do this every day by offering high-quality entertainment and communication services and continually improving customer care through the commitment of our more than 16,000 employees nationwide.
Charter is proud to offer advanced entertainment and communications services that “Bring Your Home to Life.” For example, we offer today’s most advanced video services, including increasingly popular High-Definition programming and Digital Video Recorder service. Plus, our customers can choose from more than 6,000 video-on-demand movies and shows – 24/7.
Charter is also a leader in High-Speed Internet service. We offer Internet connection speeds up to 20 Mbps nationwide and have launched Charter High-Speed® Internet Ultra service with speeds up to 60 Mbps in select markets. All of our Internet services come with the Charter Security Suite™ to protect our customers against online threats and intrusions.
With more than 1.4 million telephone customers, Charter is the 10th largest provider of landline telephone service in the nation. Our Charter Telephone® product offers exceptional sound quality and reliability, as well as popular calling features.
The Charter Bundle® -- Maximum Value at an Affordable Price
To provide our customers with additional savings and convenience, we offer bundles of two or three Charter services for one value-based price. Customers who combine their cable television, high-speed Internet, and telephone services into a “triple-play” bundle receive the greatest value for their communication dollars. As a result, more than half of our customers subscribe to “The Charter Bundle®.”
Committed to Our Customers
We continually strive to improve every aspect of our customers’ experience. In order to accomplish this, we’ve increased the number of care agents, upgraded the technology used in our care centers, and we’ve enhanced agent training to better serve our customers. We’ve equipped our field technicians with additional tools and resources, shortened customer appointment windows, and we provide an on-time arrival guarantee. Charter is always available to assist customers quickly and efficiently in person at one of over 300 offices located nationwide, by phone, via online chat, and through interaction on social media.
Quality Service from Dedicated Employees and ‘Good Neighbors’
With more than 16,000 Charter employees across the country, we're able to respond quickly to our customers’ needs, whatever they may be.
In addition, Charter and our employees participate in a broad range of local activities and charitable projects. Our employees take great pride in the company and are fully engaged in our “Good Neighbor” philosophy of serving the communities in which they live and work, focusing efforts in three primary areas – home, health and education.