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Re: Zorax post# 253532

Wednesday, 11/26/2014 6:05:13 AM

Wednesday, November 26, 2014 6:05:13 AM

Post# of 380508
I will have to go with what Samsung said: I find it odd that it was stated as an app available on Samsung but yet it still does not show up on Samsungs list of apps: I contacted Samsung and they stated that if an app was available it would be listed online:
http://www.samsung.com/us/appstore/


Chat InformationYour Issue ID for this chat is LTK1125602403248X

Parker: Hi, thank you for reaching out to Samsung technical support. How may I assist you?

Ken: I hate to ask this again because someone had responded earlier but seems two different stories are going around. Liev chat told me about an hour ago that Ultraflix app was not currently available on Samsung TV's but others are claiming they called the 800 number and they are claiming it is available?

Parker: I understand that you want to know whether Ultraflix app is available in Samsung apps.

Ken: correct

Parker: Thank you for confirming.

Ken: Nanotech claimed it would be available today

Ken: I don't see it in the online app list

Parker: Let me check the details for you.

Ken: thanks

Parker: You're welcome.

Parker: I have checked the information.

Parker: I see that this app is not available in Samsung apps.

Parker: I am referring the information from the reliable resources that we have.

Ken: ok, I was just not sure why people were claiming they had called the 800 number 1-800-726-7864 and claim they say it is available

Ken: would an app be available just on a TV and not show up on the online list here?

Parker: Let me know the link that has list of available apps for TVs, so that you can confirm it by yourself:

Parker: www.samsung.com/us/appstore/

Parker: Is the link accessible?

Ken: Yes, I have checked it already, I knew it didn't show up which was why I wanted to ask after others said it was available

Ken: same link I was using on the samsung website

Ken: would an app be available just on a TV and not show up on the online list here?

Parker: If the apps is available, it would have listed in the list of apps in the link.

Ken: ok, that is what I thought, I appreciate it

Parker: You're welcome.