Enherent Corp. (ENHT)

  
 http://www.enherent.com/

Enherent solves business problems with technology solutions for the Fortune 1000, Small to Mid Business (SMB), and public markets. Our philosophy is to partner with our clients using a collaborative approach that combines integrity, knowledge, and personalized service to meet our goal of delivering business value with high levels of client satisfaction. We leverage our practical experience, repository of best practices and proven methodologies on each engagement.

Our certified project managers, architects, and technology specialists manage and deliver On Demand Business Integration, Content Management and Portal solutions. As an IBM Premier Business Partner, our consultants provide services around IBM industry leading software solutions as well as creating custom developed applications. Our consultants can also support your supplemental staffing needs in a large number of technologies.

At Enherent, we understand our engagements begin and end around a business result. In this regard, whether providing business solutions, technology solutions, professional services or supplemental staffing, our attention does not vary from yours. Over the years, we’ve devoted much time developing our industry insights and business knowledge alongside our technology expertise. Our customers include insurance and other financial services firms, life sciences organizations as well as retail, distribution, and manufacturing companies, and public-sector agencies. We have a long and rich history of client satisfaction, with many of our clients engaging us consistently over time.

Wherever large volumes of documents, email, internet content, social media and other forms of text exist, text analytics will quickly gather actionable insight from this text.

 Some key business functions will be enhanced by text analytic capabilities including:

Voice of the Customer,  Employee,  Market and Community 

Spend Analysis

Regulatory Compliance M&A Due Diligence

Repository Audits

E-Discovery

Reputation Management

Litigation Support

Anti-money Laundering

Fraud Detection    

EXAMPLES: 

Finds “intent to buy” information
For example, “If only the cup holders were bigger, I would buy it.” The solution recognizes the connotations of the sentence and provides organizations with information of a customer’s intentions.

Provides early warning of issues
The solution can recognize a large number of people tweeting and emailing about cup holders and then understand what the issues are. For example, are the cup holders breaking? Are they too small? Do customers want more cup holders? The solution can find these answers within online customer conversations, and enable controlled response to cries for help from a company’s customer service or social media team.

Enables deep sentiment analysis
The solution can recognize the subtle differences in language. For example, “I am happy” or “I am not happy” and “I am very unhappy” or “I would be happy if…” It can also rate sentiment on a clause-by-clause basis. For example, “I loved the seats, but hated the cup holders.”

 "The explosion of social media conversations creates a tremendous opportunity for companies to gain insight. Traditionally, these conversations have been captured in CRM systems, emails, and support records. But now people want to use social media to share and discuss issues, complaints and questions. On Twitter alone, 20% of tweets are about products and services. In the emerging Social Economy,organizations that listen to online conversations and engage with customers will enjoy a competitive advantage." - Bob Thompson, founder and editor-in-chief of CustomerThink.