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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Efren]
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Last Post: 12/1/2016 9:42:22 AM - Followers: 358016 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#4390  Sticky Note Google Chrome Issue or Java Issues ADVFN Support [Efren] 05/10/16 10:47:39 AM
#4154  Sticky Note iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4438   To IH ADMIN dumbof 12/01/16 09:42:22 AM
#4437   Yep, totally agree, the 'Detailed Quote' page is Big Brother 12/01/16 06:34:35 AM
#4436   what the heck did you do to the iamnottheone 11/30/16 03:45:49 PM
#4435   Td amerishade and NITE are strange bedfellows ernie44 11/29/16 12:37:02 PM
#4434   Absolutely! I'll never pay! EVER! ap17 11/29/16 12:32:02 PM
#4433   back up now. thx hyborianwar 11/21/16 08:32:20 AM
#4432   level 2 not working again.... hyborianwar 11/21/16 08:23:59 AM
#4431   Idon'thave gemmill 11/17/16 04:16:37 PM
#4430   See if these good folks can help: IH Admin [Edward] 11/04/16 04:15:35 PM
#4429   Can anyone help need a stock broker for DogeatR 11/04/16 03:35:01 PM
#4427   It's working now. I'll live with it for Doc Holliday 10/24/16 10:32:20 AM
#4426   It was working now it's not again. IH Admin [Shelly] 10/24/16 10:20:20 AM
#4425   L2 still not working Doc Holliday 10/24/16 09:55:47 AM
#4424   Let's not be too harsh. The brokers Imagineer66 10/04/16 09:51:48 PM
#4416   Thanks for the info. I will look into Robertscott 08/01/16 07:14:34 AM
#4415   It's free with TD ameritrade! Only fools pay PennyStockC 08/01/16 02:30:45 AM
#4414   What does the grey bar mean????? INVESTOR 1384 07/30/16 06:37:57 AM
#4413   Nice gig if ya can get it. Jarrett28 07/30/16 06:22:27 AM
#4412   Thank you Robertscott 07/28/16 12:09:44 PM
#4411   Hi Robert: It's $50/mo. Don't think there sharpei 07/28/16 09:34:23 AM
#4410   LEVEL II AND TRADE DETAIL STILL ISN'T WORKING!!! euroconversions 07/28/16 08:29:58 AM
#4409   How much is it to get level ll Robertscott 07/28/16 07:13:27 AM
#4408   I cancelled LII one and one half mos sharpei 07/25/16 09:45:46 AM
#4407   Ptx Bibiwong 07/19/16 01:10:09 PM
#4406   U.S. OTC Markets, OTCBB & NASDAQ Level 2 NYSEMAN 07/14/16 04:17:16 AM
#4405   Hello Sidedraft, IH Geek [Warren] 07/06/16 07:17:14 PM
#4404   On the trades HELP page the Trade Type trader guy 06/30/16 03:01:01 PM
#4403   Where are the definitions for all possible entries sidedraft 06/27/16 06:48:13 PM
#4402   How do I make the text larger only sidedraft 05/24/16 03:00:03 PM
#4401   Above is all I know at this point. IH Admin [Shelly] 05/24/16 09:11:47 AM
#4400   Any word on the L2??? retireat40 05/24/16 08:50:07 AM
#4399   Seems like the geeks haven't even rolled out stockman69 05/24/16 08:24:41 AM
#4398   exactly, can't trade blind stockman69 05/24/16 08:24:12 AM
#4397   In the same boat...they need to fix this retireat40 05/24/16 08:22:14 AM
#4396   I AM ALSO NOT GETTING MY STREAMER OR RyanMc 05/24/16 08:18:57 AM
#4395   same here V1nc3 05/24/16 07:45:17 AM
#4394   Level 2 won't load this AM stockman69 05/24/16 07:28:18 AM
#4393   my computer was having issues so I got iamnottheone 05/23/16 11:31:50 AM
#4392   What is the significance of "cash" on the robertking 05/19/16 10:40:20 AM
#4391   chrome user here so, that last part works gail 05/13/16 02:35:18 AM
#4390   Google Chrome Issue or Java Issues ADVFN Support [Efren] 05/10/16 10:47:39 AM
#4389   i was told to post here, but for gail 05/05/16 12:26:19 PM
#4387   Thanks KERMIT!! tyhub 04/08/16 10:20:31 AM
#4386   Ya we need a serious update to this XtremePennyPicker 03/30/16 10:28:53 PM
#4385   Hey Guys, ADVFN Support [Rene] 03/30/16 02:48:43 PM
#4383   Or watch lists or anything except this board Jgdusmc 03/30/16 11:28:06 AM
#4382   Why doesn't the mobile apps for android and Jgdusmc 03/30/16 11:12:57 AM
#4381   sorry ,working well now.good job. ash111 03/29/16 12:35:32 PM
#4380   PAYn customer having problems, again. No level 2 Greedy G 03/29/16 09:18:25 AM
#4379   issues again,it dosn't works well ash111 03/29/16 08:28:31 AM
PostSubject