Streaming Quote Products:
The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.
If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.
IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:
You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp
* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.
ARE YOU USING APPLE MACINTOSH?
You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.
If it's not 10.3, you will have to install updates to get to the latest version.
Click on this link, http://www.apple.com to update to the latest version.
ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?
We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.
Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.
If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.
If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.
To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.
Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.
If you do not want to remove all the cookies, look for advfn in the filenames in them.
The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.
Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.
Server 1: 220.127.116.11 / stream.advfn.com
Server 2: 18.104.22.168 / stream2.advfn.com
In both cases, Port 7000 for External Connection should be opened.
For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.
If you are having further troubles, please do not hesitate to contact our support team by emailing [email protected]